How to Improve Customer Satisfaction and Delight Dissatisfied Customers
A dissatisfied customer can create serious consequences for a company. Learn more how to boost Customer Satisfaction.
A dissatisfied customer can create serious consequences for a company. Learn more how to boost Customer Satisfaction.
What are some of the key Analytical Tools in Market Research? Here are some common analytics: Customer Satisfaction/Unmet Needs Some examples: Matrix Analysis, Customer Loyalty Drivers or Stage Diagrams Competitive Analysis Competitive Issue Targeting Graphics, Loyalty Quadrants, Venn Diagrams Winn/Loss Research Win/Loss Factor Displays Brand Awareness and Equity Brand Equity Driver Diagram, Structural Equations Modeling, … Read more
Worldwide market research budgets have been slashed. Much of this is my own primary research in Asia, North America and Europe in the past 3 weeks speaking among colleagues and clients on-the-ground. In the US, management has decimated their budgets often to zero; or US marketers have not released funds, even if they have been allocated budgets. In Europe, budgets have been dramatically reduced, but not eliminated as in the US. Asia and the Middle East have also reduced their market research budgets. Clearly, corporate management has focused on survival in this horrific global recession. But research shows that management should very closely look at when to resume their currently slashed and burned budgets.
Discover how multiple constituencies and influencers can boost your brand.
A sustainable competitive advantage is an advantage in providing value to customers without it being able to be imitated.
Companies need to be where their customers and stakeholders are. More than ever, the web is a crucial point-of-contact between businesses and their stakeholders. In this recession, web surfers are spending sleepless nights surfing the web for entertainment, insights and other content that is meaningful for them.
Discover Carrefour’s experience in expanding to Dubai, United Arab Emirates.
Ruth Stanat remembers her article from 1990 regarding Strategic Intelligence.
Global competitors never stop their Strategic Planning and Competitive Monitoring In any recession, companies may be tempted to believe that their competitors have “shut down” their Market Research and Competitive Intelligence budgets. While corporate budgets are cut, there are ways that companies can continue their competitive monitoring during the year and the next few years … Read more
How to Continue Your Expansion in Emerging Markets in this Recession
Ruth Stanat, President and CEO, SIS International Research
January 26, 2009
Background
Understand the pros and cons of discounting at super luxury retailers.
The 2008 US Presidential Election was fascinating for a multitude of reasons, but in particular because of the use of new marketing.
By Dmitry Shimanov, General Director of MAR Consult Research Agency
Also accessible on SIS Worldwide Intelligence Library. One of the common mistakes existing in business circles is that marketing research is necessary only for large companies. As a matter of fact, small businesses require it as much as transnational corporations.
Why? Here are four reasons.
First, in order to expand market share, small companies need to find a suitable niche. This is why market analysis and SWOT analysis of competitors will be required. Second, small companies deal with extreme pressure of competition. They have to keep hold of every client, and to do so, complete information on consumers is necessary (from social and demographic features to psychographic portrait).
Discover new insights that can transform your business.