Tourism Market Research

Ruth Stanat

Tourism Market Research

SIS International Market Research & Strategy

Have you ever wondered how destinations manage to attract waves of tourists year after year? Tourism market research is usually the answer. This essential process involves gathering, analyzing, and interpreting data about travelers’ preferences, behaviors, trends, and the overall market dynamics of the tourism industry.

Tourism market research is about understanding where people travel and delving into why they choose certain destinations, what experiences they seek, and how they plan their journeys.

Tourism Market Research

Tourism market research helps businesses understand travelers’ needs, preferences, and behaviors and the dynamics of the industry itself. This involves studying why people travel, their selection of destinations, preferences in accommodation, transportation, activities, and other aspects of travel.

It focuses on gathering and analyzing feedback from tourists, which is an essential part of market research. This feedback helps businesses understand what they are doing right and areas where they need improvement. It also helps identify current and emerging trends in the travel industry, such as the rise of eco-tourism, adventure travel, or wellness tourism.

Online Travel Services

In recent years, online travel resources and services have become a major driving force in tourism. Digital Disruption has allowed consumers to book directly with travel companies, driving down prices and removing intermediaries. As the use of electronic devices like notebooks, smartphones, and tablets has risen, travel websites and apps help travelers select plans and check flight and travel status. Online reviews, flight schedules, and ratings of various places and services are increasingly gaining currency worldwide.

Platforms like Booking.com, Expedia, and Airbnb have revolutionized the way travelers book accommodations, flights, and experiences. Thus, new opportunities are emerging globally, from well-organized trips with cruise liners in the Mediterranean Sea to adventurous backpacking tours through the jungle of Madagascar or Papua New Guinea.

Table 1. Travel & Tourism Market Research: Industry Data & Strategic Insights

Travel & Tourism Market Research: Industry Data & Insights

Travel & Tourism Market Research: Industry Data & Strategic Insights

Research Category Key Industry Data Strategic Impact Source
Global Market Value $11.1 trillion GDP contribution in 2024, representing 10% of global economy Record-breaking economic impact WTTC Economic Impact Research
Market Growth Projection $1.5 trillion (2023) growing to $1.114 trillion by 2029 at 3.90% CAGR Sustained expansion trajectory Statista Market Forecast
Employment Generation 357 million jobs globally supported (1 in 10 jobs worldwide) Major employment driver WTTC Employment Research
Travel Market Recovery 24% surge in 2023 to $1.5 trillion, surpassing pre-pandemic levels Strong industry resilience Phocuswright Global Report 2024
Online Booking Penetration 65% of global travel bookings expected via online channels by 2026 Digital transformation acceleration Phocuswright Market Analysis
Generational Travel Preferences 80% of Millennials/Gen Z use travel apps and social media for planning Mobile-first research behavior American Express Global Trends 2025
Sustainable Travel Priority 83% of travelers worldwide believe sustainable travel is important ESG-driven decision making Statista Tourism Statistics
AI Adoption in Travel 83% of Millennials/Gen Z find Gen AI useful for booking vs 64% older generations Next-gen technology adoption American Express AI Travel Survey
Survey Methodology Preference Online surveys: cost-effective, fast insights with 15-20 questions optimal length Research efficiency optimization Drive Research Tourism Surveys
Visitor Spending Growth Domestic: $5.3T (+5.4% growth), International: $1.9T (+11.6% growth) Strong spending recovery WTTC Visitor Spending Analysis
Experience-Based Travel Travelers prioritizing authentic experiences over traditional tourist attractions Value proposition evolution Statista Travel Preferences
Mixed-Method Research Qualitative and quantitative combination provides comprehensive insights Research accuracy enhancement Tourism Research Methods Guide
European Tourism Market EU travel sector reached $1.65 trillion, 2.99 billion nights at tourist spots Regional market leadership European Union Tourism Data
Credit Card Points Usage 50% of travelers plan using credit card/travel points; 45% choose destinations based on points Loyalty program optimization American Express Travel Rewards Study
Focus Group Effectiveness In-depth insights into traveler experiences, motivations, and perceptions Qualitative insight depth Travel Market Research Methods
Future Job Projections 449 million jobs expected by 2034 (12.2% of global workforce) Employment sector expansion WTTC Future Employment Forecast
Post-Pandemic Travel Interest 66% of travelers more interested in travel now than before COVID-19 Market demand acceleration McKinsey Travel Trends Report
Long-term Market Projection $16 trillion contribution expected by 2034 (11.4% of global economic landscape) Economic powerhouse status WTTC Long-term Economic Impact

Importance of Tourism Market Research

Tourism market research helps businesses and destinations stay attuned to what travelers seek. Whether it’s uncovering emerging trends in adventure travel, gauging interest in eco-tourism, or understanding the factors that influence destination choices, this research is vital in crafting strategies that resonate with current and potential visitors.

Beyond trend analysis, it identifies new market opportunities and even, deciphers the digital footprints of travelers, providing insights into how online reviews, influencers, and digital marketing can sway travel decisions. The insights gained from tourism market research also empower businesses to enhance customer satisfaction and loyalty. Therefore, by understanding the expectations and feedback of tourists, businesses can improve their services, address pain points, and create more memorable and satisfying experiences.

Advantages of Tourism Market Research

NYC as a Test Market for Travel and tourism

The benefits of this research are numerous, impacting various aspects of the tourism industry from strategic planning to customer engagement. Here are some of the key advantages:

✔️ Tourism market research provides valuable data that aids in strategic planning such as market trends, understanding competitive dynamics, and making informed decisions about marketing, product development, and service enhancements.

✔️ Through tourism market research, businesses can segment the market based on various criteria such as demographics, interests, or spending patterns. This segmentation allows for more targeted and effective marketing strategies.

✔️ Market research insights help businesses stay ahead. By understanding the market and anticipating trends, businesses can differentiate themselves, offering unique value propositions to tourists.

✔️ Tourism market research helps identify potential risks and challenges in the market, allowing businesses to develop strategies to mitigate these risks.

✔️ Market research aids in evaluating the effectiveness of marketing strategies and business operations. By tracking performance against market data, businesses can make adjustments to improve outcomes.

When to Conduct Tourism Market Research

Determining the right time to conduct tourism market research is crucial for its effectiveness and relevance. There are specific instances and phases in the business cycle where this research becomes particularly vital:

✔️ Before Launching New Products or Services: Market research is essential before introducing a new tourism product, service, or even a destination marketing campaign. It helps understand market demand, potential customer preferences, and the competitive landscape.

✔️ During Strategic Planning Phases: When businesses or destinations are in the process of strategic planning, market research provides the data to inform decisions, offering insights into market trends, threats, and opportunities.

✔️ After Economic Changes: In response to significant industry changes, such as emerging travel technologies, economic shifts, or changes in traveler behavior, conducting market research helps businesses understand the impact of these changes and adapt accordingly.

✔️ When Expanding to New Markets: Entering a new geographic market or targeting a new customer segment requires tourism market research. This research provides insights into the new market’s characteristics, cultural nuances, and consumer expectations.

✔️ Following Major Marketing Campaigns: After executing major marketing campaigns, conducting market research helps in evaluating their effectiveness. This includes understanding the campaign’s impact on brand perception, destination image, and consumer behavior.

✔️ To Monitor Ongoing Performance: Regular tourism market research is crucial for monitoring ongoing performance. It allows businesses to monitor their market position and customer satisfaction and benchmark against competitors.

✔️ In Response to Customer Feedback or Trends: When significant customer feedback or noticeable shifts in travel trends occur, market research helps businesses understand the underlying causes and how to respond effectively.

✔️ Pre- and Post-Peak Season Analysis: Research conducted before and after peak tourism seasons provides insights into traveler expectations and experiences. This information is vital for improving and planning for future peak seasons.

✔️ Validate Assumptions: Whenever internal hypotheses about market trends or customer preferences exist, conducting market research helps validate these assumptions with empirical data.

Tourism Opportunities

tourism market research

The tourism industry plays a substantial role in supporting economic growth and development. Its growth can provide opportunities and challenges for countries globally.

One of the primary opportunities in tourism market research is the ability to identify emerging trends. By analyzing travel patterns, preferences, and consumer feedback, businesses can stay ahead of the curve, adapting their services and products to meet evolving demands. This is particularly crucial in a market highly influenced by cultural shifts, technological advancements, and changing global dynamics.

Similarly, developing countries often aim to develop their tourism industry for economic growth and promote cultural values and heritage globally. External benefits of tourism promotion can also include the development of infrastructure, education, and social sectors.

Apps have allowed consumers to book directly, lowering travel costs.  By being able to compare prices on many websites, customers can gain different experiences.  Travel companies have built ecosystems and scale, expanding beyond core services to provide full travel experiences.

Furthermore, tourism market research provides data for effective marketing strategies. By understanding who their customers are and what they value, businesses can craft targeted marketing campaigns that resonate with their audience, leading to increased engagement and sales.

Figure 1. Travel & Tourism Market Research Impact

Travel & Tourism Market Research Performance Chart

Travel & Tourism Market Research Impact

Key Performance Indicators Driving Industry Growth in 2024

Global GDP Contribution $11.1T
10% of Global Economy
Employment Generation 357M Jobs
1 in 10 Global Jobs
Market Recovery Growth 24% Surge
$1.5T in 2023
Online Booking Penetration 65% by 2026
Digital Transformation
Sustainable Travel Priority 83% Travelers
ESG Focus
Gen AI Adoption (Millennials/Gen Z) 83% Usage
Technology Integration
$16T
Projected 2034 Economic Impact
449M
Future Jobs by 2034
80%
Mobile App Usage (Young Travelers)
66%
Increased Travel Interest Post-COVID
📈 Performance metrics demonstrate travel & tourism’s resilience and growth trajectory in the post-pandemic era

📊 Research Data Sources

Market Recovery Analysis:
Phocuswright Global Travel Report 2024
Digital Transformation Trends:
American Express Global Travel Trends
Consumer Behavior Research:
McKinsey Travel Trends Report
Sustainability Focus:
Statista Global Tourism Statistics
Research Methodology:
Tourism Research Best Practices

Tourism Challenges

One major challenge is the fast-paced nature of the tourism industry. Trends in travel and tourism can change rapidly due to various factors such as economic shifts, political events, technological advancements, and social media influences.

Data accuracy and reliability pose another significant challenge. In tourism, much of the data is obtained from surveys, reviews, and online platforms, which can be subjective and sometimes unreliable.

Oil prices also impact a variety of factors such as airline fees and travelers’ disposable income and destination choices. Natural disasters have the opportunity to destroy sceneries and holiday destinations.  Other environmental issues such as climate change have the potential to impact a variety of ski and coastal resorts.

Additionally, seasonality is also a challenge in tourism market research. Travel patterns can vary greatly depending on the time of year, making it difficult for businesses to predict trends and plan accordingly. This seasonal fluctuation can impact the effectiveness of market research and its applicability throughout the year.

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Prospects of Tourism Market Research

The prospects of tourism market research are promising, reflecting the dynamic and evolving nature of the travel industry. Here are some key prospects that highlight the potential and future direction of this field:

🔹Technological Advancements: With the rise of big data, AI, and machine learning, tourism market research is becoming more sophisticated. These technologies enable more accurate and in-depth analysis of travel patterns, customer preferences, and market trends.

🔹Sustainable and Responsible Tourism: There is a growing emphasis on sustainable travel, driven by increasing awareness of environmental issues and social responsibility. Market research in tourism is expanding its focus to understand traveler attitudes towards sustainability, helping businesses develop eco-friendly and socially responsible practices that align with consumer values.

🔹Customization and Personalization: The trend toward personalized travel experiences is on the rise. Market research plays a crucial role in helping businesses understand individual customer preferences and create tailor-made offerings.

🔹Global Market Insights: As travel becomes more accessible, tourism market research is expanding its scope to include emerging markets and diverse cultures. This global perspective is essential for businesses looking to tap into new markets and cater to an international clientele.

🔹Digital Transformation: Market research is increasingly utilizing digital channels and platforms to gather data, engaging travelers through social media, mobile apps, and online surveys. This digital approach enables real-time data collection and analysis.

🔹Health and Safety Concerns: In light of events like the COVID-19 pandemic, there’s a heightened focus on health and safety in travel. Market research is key in understanding traveler concerns and expectations regarding health measures, which is critical for rebuilding traveler confidence.

🔹Experience and Activity-Based Travel: The shift from traditional sightseeing to experience-based travel is another area of focus. Research into what kinds of activities and experiences attract different segments of travelers can guide businesses in creating more engaging and memorable offerings.

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Ruth Stanat

Founder and CEO of SIS International Research & Strategy. With 40+ years of expertise in strategic planning and global market intelligence, she is a trusted global leader in helping organizations achieve international success.

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