Primary Market Research

As a full-service custom global market research and market intelligence company, SIS International uses a wide variety of primary market research methods.

SIS begins by communicating with the client and devises a solution. We work with the client to ensure that the solution is both relevant and reliable. We efficiently conduct the research based on our over 40+ years’ experience, and involve our client in the study’s progress. We deliver advanced strategic analysis and reporting, with the option of post-project services to maximize the value of our client’s research.

  • Analytics & Statistics
  • CATI Telephone surveys
  • Direct Mail
  • Ethnography / Home Visits / On-site Interviews
  • Face-to-Face Interviews / Store Intercepts / Mall Intercepts / Central Location Tests
  • Focus Groups
  • SIS Global Expert Network
  • In-depth Interviews
  • Mobile Marketing Research
  • SIS Netnography™ / Web Analytics
  • Neuro-marketing research
  • Online Chatter Tracking
  • Online Surveys
  • Online Focus Groups / Online Bulletin Boards / Online Diaries
  • Panels & Databases
  • Video Ethnography
  • Online Insight Communities (MROCs)

What Is Primary Research?

Primary research gathers fresh and original data directly from sources, rather than relying on previously compiled data. This research is tailor-made and specific to the questions that businesses or researchers aim to answer. Unlike secondary research, which repurposes existing data, primary research offers insights that are firsthand and directly relevant to the specific context or problem being addressed. 

Why Is It Important?

Primary research ensures that the information is specifically designed for unique needs and questions. Unlike generic data, these insights cater directly to your business objectives and queries. 

It delivers fresh data that businesses can use against competitors because having data that others might not have access to can carve out unique niches and opportunities in the market. Additionally, it enables businesses to delve deep into the customer psyche, understanding their needs, preferences, and pain points from the source. This kind of firsthand knowledge can greatly enhance customer-centric strategies.

But, it has more benefits such as: 

• Unbiased Data Collection: Primary research ensures businesses collect data firsthand, without any pre-existing biases or interpretations. This offers a clean slate for understanding the target subject.

• Flexibility: This research allows businesses to pivot and modify their approach as they gather data. If certain questions aren’t yielding useful insights, they can be changed or refined in real-time.

• Proprietary Information: The findings from primary research belong exclusively to the organization commissioning the research. This proprietary data can offer a competitive edge, allowing for strategies that rivals might not anticipate.

• Creating Trustworthiness: Original data can bolster a business’s credibility, particularly if they’re trying to position themselves as thought leaders in their industry.

• Cost-effectiveness: This type of research might have higher initial costs compared to secondary research, but the long-term ROI can be substantial. Tailored insights can lead to more effective strategies and prevent costly missteps based on generalized or outdated data.

• Risk Reduction: Before launching a new product or entering a new market, primary research can offer vital information to gauge potential success and mitigate risks.

• Innovative Opportunities: By identifying gaps in the market, businesses can uncover innovative ideas and opportunities that might not have been evident otherwise.

• Diverse Data Collection Methods: Beyond traditional interviews and surveys, businesses can leverage social media, wearable tech, and IoT devices as sources of primary data.

Emerging Trends in Primary Research

As the business world and technology evolve, research must incorporate these changes and understand the latest trends that shape how information is gathered and interpreted. 

• Integration of Advanced Technologies: The incorporation of Artificial Intelligence (AI) and Machine Learning (ML) into research is enhancing data collection, analysis, and interpretation. These tools can predict patterns, making sense of vast data sets more efficiently than traditional methods.

• Virtual Reality (VR) and Augmented Reality (AR) in Research: Especially in product testing or store layout evaluations, VR and AR tools are transforming the primary research scene, offering a more immersive experience to respondents.

• Longitudinal Studies: While one-off surveys provide snapshots, there’s a growing trend toward longitudinal studies in primary research, which offer insights into changes over time, tracking the same group of respondents.

• Real-time Analytics: As businesses seek immediate insights, the primary research domain is shifting toward providing real-time analytics, allowing instant decision-making.

Primary Research: Case Study

LEGO – Rebuilding a Storied Brand

In the early 2000s, LEGO was facing declining sales and was on the verge of bankruptcy. So, instead of relying solely on market trends, LEGO turned to its fans. They initiated primary research by engaging with dedicated user communities, even going as far as hosting conventions and meetings to gather insights directly from their most passionate users.

LEGO found that these fans had a deep emotional connection to the brand and provided insights into what they loved about LEGO sets. They also learned about the demand for more complex sets catering to older enthusiasts.

As a result, this primary research led to the introduction of advanced models, like the LEGO Technic and LEGO Architecture series. The company also collaborated with fan designers on new products. 

Challenges of Primary Research

Primary research comes with its set of challenges. Businesses looking to embark on this path must be aware of these potential pitfalls to navigate the research landscape effectively:

• Cost Implications: It can be more costly than secondary research due to the resources needed to design, implement, and analyze original research. Costs can range from hiring experts to obtaining the right tools or paying participants.

• Time-Consuming: Gathering data firsthand is a time-intensive process. From conceptualizing the study to collecting and then analyzing the data can stretch over extended periods.

• Risk of Bias: Without careful planning, primary research can introduce biases. These could arise from the way questions are phrased, the demographics of participants, or even the environment in which the research is conducted.

• Data Overload: There’s a risk of collecting too much data, leading to analysis paralysis where it becomes challenging to sift through and derive meaningful conclusions.

• Limited Scope: Unlike secondary research which can offer a broader view, research can sometimes be too narrow, focusing on a specific issue and potentially missing the bigger picture.

• Ensuring Participant Authenticity: Especially in online surveys and digital methods, ensuring that the participants are genuine and not influenced by external factors can be challenging.

• Dependence on External Factors: External factors like political events, natural disasters, or global pandemics can greatly affect the research process and its outcomes.

About SIS International

SIS International offers Quantitative, Qualitative, and Strategy Research. We provide data, tools, strategies, reports and insights for decision-making. We conduct interviews, surveys, focus groups and many other Market Research methods and approaches. Contact us for your next Market Research project.