亚洲客户细分研究

市场构成的概念正在发生变化。很快我们可能不再按国家来定义市场,因为边界失去了意义。因此,划分全球市场的标准方法也开始失去影响力。
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什么是亚洲客户细分研究?

市场细分是企业划分市场的策略。这些子市场或细分市场可能会对营销投入做出类似的反应。目标是找到企业可以集中精力和资源的细分市场。这样,当企业开始向该市场销售产品时,就可以取得成功。
Companies need a go-to-market strategy if they want to do better than the other sellers of the goods or services they provide. This strategy will allow them to create a global brand position. Asian market segmentation research should respond to global market trends melting away the borders between countries. It also allows people to enjoy the same culture at the same time.
为什么亚洲市场细分研究很重要?
Are you interested in selling to Asian consumers? Then you need to know that global segmentation is a thorny issue. Firms need help with embracing global marketing strategies. They use the same system across national borders to get cost reductions. There are many key issues in selling to Asian consumer markets. One is to develop segments of buyers in different countries. These should be the segments likely to show similar responses to marketing efforts. Still, there has been a recent upsurge in interest in Market Segmentation. Asia Customer Segmentation has become another key issue in cross-border marketing research. It helps companies that target Asian countries.
Key Drivers for Customer Segmentation in Asian Markets
| Segmentation Driver | China (Tier 1 & 2 Cities) | India (Major Metros) | Southeast Asia (Emerging Markets) |
|---|---|---|---|
| Urbanization and Wealth Concentration | Extremely high, leading to a focus on **affluent and luxury segments** with modern consumption patterns. | High growth rate creates distinct segments between the **digitally native middle class** and traditional buyers. | Highly varied; segmentation must separate the small, modern urban elite from the vast rural majority. |
| Digital Access and E-commerce | **Super-app dominance** (WeChat, Alibaba); segmentation must differentiate users by their behavior within these closed ecosystems. | **Mobile-first users** with high frequency of digital payments (UPI); segmentation often based on vernacular language and platform usage. | Rapid shift from offline to online; segmentation must address **trust issues** and the need for installment payments/COD. |
| Generational/Cohort Differences | Strong distinction between the **’Post-90s’ generation** (focused on individuality and imported brands) and older, value-driven consumers. | Large **youth bulge** drives demand for entertainment and digital goods; strong loyalty to family-approved brands remains a factor for older segments. | **Highly entrepreneurial youth** segment, often acting as early adopters and influencers, driving rapid trend changes. |
| Cultural & Linguistic Fragmentation | Relatively homogenous (Mandarin), but **regional subcultures** (e.g., Cantonese, Shanghai) influence media and consumption. | **Extreme fragmentation** by state, religion, and language; local segmentation is essential for everything from product names to advertising tone. | Cross-border ethnic groups and varied national identities necessitate **hyper-local campaign tailoring** within cities. |
Source: Data compiled from reports by the Statista Digital Market Outlook, Bain & Company market analyses, and UN Population data.
企业为何需要亚洲客户细分研究
1996 年,研究人员 Susan Tai 和 Jackie Tam 在一项研究中发现了惊人的对比。在这项研究中,他们比较了香港和新加坡的华裔消费者。这两个地区的主要族群都是华裔。这项研究表明了公司为什么需要进行客户细分研究。新加坡居民往往更注重家庭。他们更重视高等教育。他们也更关心环境。
相比之下,香港居民更注重时尚。他们对未来经济的前景也更悲观。在两个地区开展业务的公司可以制定进一步的市场进入战略。他们可以调整这些战略,找到适合各自地区的策略。
企业需要对细分市场有广泛的了解,才能在世界市场上占据优势地位。因此,它们可以形成所谓的战略等同细分市场。这些细分市场超越国界。这些企业的营销策略基于这样的前提:世界市场由跨市场和市场内部的相似性和差异性组成。最佳策略反映了对这一前提的充分了解。
亚洲客户细分研究的关键成功因素

亚洲消费者研究成功的关键因素之一是良好的基准。文化因素和消费者价值观就是两个例子。这些因素对非耐用品的评级有很大影响。这些商品的例子包括食品、饮料、化妆品和医疗物质。
另一个成功的关键因素是了解大众文化的价值。大众文化是什么?大多数人接受这个时代的普遍文化类型。广播、电视、电影和报纸等大众媒体将大众文化传递给公众。大众文化随后形成了新的信仰或生活方式趋势。我们看到了大众文化跨越国界传播的影响。此外,追求相似购买行为和生活方式的消费者群体正在增长。即使他们生活在不同的国家,这种转变也在发生。
关于亚洲客户细分研究
Asian customer segmentation research is helpful. It helps firms to find ways of looking at the market. It does so without the constraint of always seeing cultural differences as a barrier. Instead, it can help firms compete with each other on a global scale. Moreover, all planners should examine market segments from this standpoint. It can enable them to take a much more unified approach to their 市场进入研究.
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