{"id":27373,"date":"2018-07-15T21:45:25","date_gmt":"2018-07-15T21:45:25","guid":{"rendered":"https:\/\/www.sisinternational.com\/?page_id=27373"},"modified":"2026-01-27T16:36:32","modified_gmt":"2026-01-27T21:36:32","slug":"%e5%85%a8%e6%b8%a0%e9%81%93%e5%b8%82%e5%9c%ba%e7%a0%94%e7%a9%b6","status":"publish","type":"page","link":"https:\/\/www.sisinternational.com\/zh\/%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88\/%e5%93%81%e7%89%8c%e5%92%8c%e5%ae%a2%e6%88%b7%e7%a0%94%e7%a9%b6%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88\/%e5%85%a8%e6%b8%a0%e9%81%93%e5%b8%82%e5%9c%ba%e7%a0%94%e7%a9%b6\/","title":{"rendered":"\u5168\u6e20\u9053\u5e02\u573a\u7814\u7a76"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u5168\u6e20\u9053\u5e02\u573a\u7814\u7a76<\/span><\/h1>\n\n\n\n<figure class=\"gb-block-image gb-block-image-dc627e5e\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"816\" class=\"gb-image gb-image-dc627e5e\" src=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Smarrtphone-5g-11.jpg\" alt=\"SIS \u56fd\u9645\u5e02\u573a\u7814\u7a76\u4e0e\u6218\u7565\" title=\"Smarrtphone 5g (11)\" srcset=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Smarrtphone-5g-11.jpg 1456w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Smarrtphone-5g-11-300x168.jpg 300w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Smarrtphone-5g-11-1024x574.jpg 1024w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Smarrtphone-5g-11-768x430.jpg 768w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Smarrtphone-5g-11-18x10.jpg 18w\" sizes=\"auto, (max-width: 1456px) 100vw, 1456px\"><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 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400;\">\u201c\u5168\u6e20\u9053\u8425\u9500\u201d\u8fd9\u4e00\u672f\u8bed\u9884\u793a\u7740\u91cd\u5927\u53d8\u9769\u3002\u516c\u53f8\u73b0\u5728\u9700\u8981\u63d0\u4f9b\u7edf\u4e00\u7684\u4f53\u9a8c\uff0c\u65e0\u8bba\u6e20\u9053\u6216\u8bbe\u5907\u5982\u4f55\u3002\u5168\u6e20\u9053\u6218\u7565\u6700\u4f73\u5b9e\u8df5\u9f13\u52b1\u4e1a\u52a1\u7ecf\u7406\u7ad9\u5728\u5ba2\u6237\u7684\u89d2\u5ea6\u3002\u4ed6\u4eec\u5fc5\u987b\u901a\u8fc7\u6240\u6709\u53ef\u7528\u6e20\u9053\u8fdb\u884c\u4e92\u52a8\u6765\u6d4b\u8bd5\u548c\u4f18\u5316\u4f53\u9a8c\u3002\u4ed6\u4eec\u5e94\u8be5\u4e86\u89e3\u4e0b\u8ba2\u5355\u7684\u611f\u89c9\u3001\u6613\u7528\u6027\u3001\u7f51\u7ad9\u53ef\u7528\u6027\u3001\u5ba2\u6237\u670d\u52a1\u6548\u7387\u7b49\u3002 <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u4eba\u4eec\u4f7f\u7528\u591a\u79cd\u8bbe\u5907\u8fdb\u884c\u4e00\u6b21\u4ea4\u6613\u3002\u4f8b\u5982\uff0c\u4e70\u5bb6\u53ef\u4ee5\u5728\u4e0b\u73ed\u56de\u5bb6\u7684\u8def\u4e0a\u901a\u8fc7\u79fb\u52a8\u8bbe\u5907\u5c06\u4e00\u53cc\u978b\u653e\u5165\u5546\u5e97\u7684\u8d2d\u7269\u8f66\u4e2d\u3002\u5ba2\u6237\u53ef\u4ee5\u9009\u62e9\u5728\u5bb6\u4e2d\u901a\u8fc7\u7b14\u8bb0\u672c\u7535\u8111\u5b8c\u6210\u4ea4\u6613\u3002\u5168\u6e20\u9053\u7b56\u7565\u5f00\u8f9f\u4e86\u65b0\u7684\u673a\u4f1a\uff0c\u8fd9\u6837\u5f53\u4e70\u5bb6\u4ece\u7535\u8111\u767b\u5f55\u65f6\uff0c\u8fd9\u4e9b\u978b\u5b50\u5c31\u4f1a\u653e\u5728\u8d2d\u7269\u8f66\u4e2d\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5168\u6e20\u9053\u4e0e\u591a\u6e20\u9053\uff1a\u6709\u4ec0\u4e48\u533a\u522b\uff1f<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">\u91c7\u7528\u591a\u6e20\u9053\u6218\u7565\u7684\u516c\u53f8\u8bd5\u56fe\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u6bcf\u4e2a\u6e20\u9053\u7684\u7ee9\u6548\u3002\u4ed6\u4eec\u5c06\u7ec4\u7ec7\u7ed3\u6784\u5212\u5206\u4e3a\u4e13\u6ce8\u4e8e\u6bcf\u4e2a\u6e20\u9053\u7684\u201c\u6cf3\u9053\u201d\u3002 <span class=\"removed_link\" title=\"https:\/\/www.shopify.com\/enterprise\/omni-channel-vs-multi-channel\">\u6bcf\u4e2a\u6e20\u9053\u90fd\u6709\u5404\u81ea\u7684\u7ed3\u6784\u548c\u6536\u5165\u76ee\u6807\u3002<\/span> \u5168\u6e20\u9053\u65b9\u6cd5\u5219\u76f8\u53cd\u3002\u5b83\u5c06\u5ba2\u6237\u800c\u4e0d\u662f\u516c\u53f8\u7ed3\u6784\u7f6e\u4e8e\u6218\u7565\u7684\u4e2d\u5fc3\u3002\u5b83\u627f\u8ba4\u5ba2\u6237\u6709\u65f6\u4f1a\u540c\u65f6\u4f7f\u7528\u6e20\u9053\u3002\u4f8b\u5982\uff0c\u5ba2\u6237\u53ef\u80fd\u4f1a\u5728\u5e97\u5185\u901a\u8fc7\u79fb\u52a8\u8bbe\u5907\u67e5\u770b\u8bc4\u8bba\u3002\u6b64\u64cd\u4f5c\u6709\u52a9\u4e8e\u4ed6\u4eec\u51b3\u5b9a\u662f\u5426\u8d2d\u4e70\u4ea7\u54c1\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u6570\u5b57\u5316\u7684\u5174\u8d77<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">\u6240\u6709\u884c\u4e1a\u7684\u516c\u53f8\u90fd\u5728\u7814\u7a76\u5982\u4f55\u9002\u5e94\u6570\u5b57\u4e16\u754c\u3002\u4ed6\u4eec\u5e0c\u671b\u63d0\u4f9b\u66f4\u591a\u6570\u5b57\u4ea7\u54c1\u3002\u4ed6\u4eec\u5e0c\u671b\u5efa\u7acb\u66f4\u591a\u6570\u5b57\u80fd\u529b\u3002\u4ed6\u4eec\u5e0c\u671b\u6210\u4e3a\u201c\u6570\u5b57\u4f18\u5148\u201d\u7684\u7ec4\u7ec7\u3002\u9ad8\u7ba1\u5fc5\u987b\u7262\u8bb0\uff0c\u5176\u4ed6\u6e20\u9053\u4ecd\u7136\u91cd\u8981\u3002<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u81ea 2012 \u5e74\u4ee5\u6765\uff0c\u4ec5\u4f7f\u7528\u6570\u5b57\u5316\u670d\u52a1\u7684\u6d88\u8d39\u8005\u6570\u91cf\u7ffb\u4e86\u4e00\u756a\u3002\u5982\u4eca\uff0c\u8fd9\u4e00\u6570\u5b57\u5df2\u63a5\u8fd1\u6240\u6709\u6d88\u8d39\u8005\u7684\u4e00\u534a\u3002\u968f\u7740\u6570\u5b57\u5316\u53c2\u4e0e\u5ea6\u7684\u63d0\u9ad8\uff0c\u5168\u6e20\u9053\u4f53\u9a8c\u53d8\u5f97\u8d8a\u6765\u8d8a\u91cd\u8981\u3002\u94f6\u884c\u4e1a\u5df2\u7ecf\u611f\u53d7\u5230\u4e86\u8fd9\u4e00\u70b9\uff1a\u91d1\u878d\u4e92\u52a8\u51fa\u73b0\u4e86\u65b0\u5e38\u6001\u3002\u5b9e\u4f53\u5206\u652f\u673a\u6784\u7684\u4f7f\u7528\u867d\u7136\u4ecd\u7136\u5fc5\u8981\uff0c\u4f46\u6b63\u5728\u51cf\u5c11\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u65b0\u6280\u672f<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">\u4f01\u4e1a\u73b0\u5728\u770b\u5230\u4e86\u65b0\u6280\u672f\u7684\u597d\u5904\u3002\u8fd9\u4e9b\u6280\u672f\u5305\u62ec 3D \u6253\u5370\u3001\u865a\u62df\u73b0\u5b9e\u548c\u7269\u8054\u7f51\u3002\u8fd9\u4e9b\u65b0\u6280\u672f\u652f\u6301\u5168\u6e20\u9053\u6218\u7565\u3002\u5f53\u4f01\u4e1a\u7814\u7a76\u5982\u4f55\u8bbf\u95ee\u548c\u5f00\u53d1\u4ed6\u4eec\u62e5\u6709\u7684\u6d88\u8d39\u8005\u6570\u636e\u65f6\uff0c\u5b83\u4eec\u5f88\u6709\u4ef7\u503c\u3002\u4f01\u4e1a\u6b63\u5728 B2B \u7535\u5b50\u5546\u52a1\u4e2d\u4f7f\u7528\u66f4\u591a\u865a\u62df\u73b0\u5b9e\u7684\u5b9e\u9645\u5e94\u7528\u3002\u8fd9\u4e9b\u5e94\u7528\u7a0b\u5e8f\u63d0\u4f9b\u4e86\u4e00\u79cd\u6709\u6548\u7684\u65b9\u6cd5\u6765\u7b80\u5316\u548c\u63d0\u9ad8\u5176\u4ea7\u54c1\u7684\u53c2\u4e0e\u5ea6\u3002\u5b83\u4eec\u8fd8\u6709\u52a9\u4e8e\u81ea\u52a9\u670d\u52a1\u7b56\u7565\u5e76\u964d\u4f4e\u9500\u552e\u6210\u672c\u3002<\/span><\/p>\n\n\n\n<p>Big Data allows companies to prioritize what customers see based on the information collected to optimize revenue and Customer Satisfaction.&nbsp; Big Data allows companies to make the selling process more efficient and streamlined.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u96f6\u552e\u5546\u53ef\u4ee5\u4f7f\u7528\u652f\u6301\u5168\u6e20\u9053\u7684\u65b0\u6280\u672f\u6765\u63d0\u9ad8\u9500\u552e\u91cf\u3002\u8fd9\u4e9b\u6280\u672f\u5c06\u5e2e\u52a9\u4ed6\u4eec\u5f00\u53d1\u66f4\u6709\u9488\u5bf9\u6027\u3001\u66f4\u9ad8\u6548\u3001\u66f4\u53ef\u8861\u91cf\u7684\u89e3\u51b3\u65b9\u6848\u3002\u6570\u5b57\u5316\u6d88\u8d39\u8005\u901a\u5e38\u4f1a\u8bbf\u95ee\u591a\u4e2a\u6e20\u9053\u3002\u4ed6\u4eec\u4f7f\u7528\u7535\u8111\u3001\u667a\u80fd\u624b\u673a\u6216\u4eb2\u81ea\u4e0a\u7f51\u6216\u8fdb\u5e97\u8d2d\u7269\u3002\u4ed6\u4eec\u9009\u62e9\u5c06\u5546\u5e97\u7684\u6240\u6709\u6e20\u9053\u89c6\u4e3a\u6765\u81ea\u5355\u4e00\u54c1\u724c\u7684\u5355\u4e00\u8d2d\u7269\u4f53\u9a8c\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4e3a\u4ec0\u4e48\u516c\u53f8\u5e94\u8be5\u4f7f\u7528\u5168\u6e20\u9053\u5e02\u573a\u7814\u7a76\u8fdb\u884c\u4f18\u5316\uff1f<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Technology has disrupted the retail industry. Consumers are no longer loyal to a single type of shopping or a brand. They sometimes browse a marketplace before heading to a category-specific site. Alternatively, they buy on a mobile device while in a brick-and-mortar store.&nbsp; Aligning messaging and experience can strengthen customer satisfaction and branding advantages.&nbsp;&nbsp;By using Big Data and optimizing the Customer Experience,&nbsp;<\/span><span style=\"font-weight: 400;\">\u5168\u6e20\u9053\u7b56\u7565\u53ef\u4ee5\u63d0\u9ad8\u5fe0\u8bda\u5ea6\u3001\u6ee1\u610f\u5ea6\u548c\u6536\u5165\u3002&nbsp; &nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Companies should be researching Omni-channel because studies because many consumers have expectations that their experience will be consistent across channels. Customers expect to be able to shop in-person, online, and on mobile with clear messaging. They also use product reviews before visiting a store, and they may even consult video reviews on YouTube. &nbsp;Optimizing the Omnichannel experience can bring benefits of Customer Loyalty, Engagement, boosts in market share, Share of Wallet, increased Word of Mouth (WOM) marketing advantages, and increased profitability.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5173\u4e8e SIS<\/h2>\n\n\n\n<p>SIS International Research is a leader in Omnichannel <a href=\"https:\/\/www.sisinternational.com\/zh\/%e4%b8%93%e4%b8%9a%e7%9f%a5%e8%af%86\/%e8%a1%8c%e4%b8%9a\/%e7%be%8e%e5%ae%b9%e6%95%b4%e5%bd%a2%e5%b8%82%e5%9c%ba%e8%b0%83%e6%9f%a5\/\" title=\"\u6574\u5f62\u5916\u79d1\u5e02\u573a\u7814\u7a76\"  data-wpil-monitor-id=\"4088\">\u5e02\u573a<\/a> Research.&nbsp; We provide <a href=\"https:\/\/www.sisinternational.com\/zh\/%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88\/%e5%93%81%e7%89%8c%e5%92%8c%e5%ae%a2%e6%88%b7%e7%a0%94%e7%a9%b6%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88\/\">\u5ba2\u6237\u7814\u7a76<\/a> \u548c <a href=\"https:\/\/www.sisinternational.com\/zh\/%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88\/strategy-research-2\/\">\u6218\u7565\u7814\u7a76<\/a> solutions to provide our clients with a Competitive advantage in fast-changing industries.&nbsp; Our key methods include Online Communities, <a href=\"https:\/\/www.sisinternational.com\/zh\/%e9%9d%a2%e5%af%b9%e9%9d%a2%e9%87%87%e8%ae%bf%e5%92%8c%e5%9c%a8%e7%ba%bf%e9%87%87%e8%ae%bf%e7%9a%84%e5%88%a9%e5%bc%8a\/\" title=\"\u9762\u5bf9\u9762\u91c7\u8bbf\u548c\u5728\u7ebf\u91c7\u8bbf\uff1a\u5229\u4e0e\u5f0a\"  data-wpil-monitor-id=\"7454\">\u5728\u7ebf\u89c6\u9891\u9762\u8bd5<\/a>, Focus Groups, Surveys, Customer Interviews, and Competitive Analysis.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u4f18\u5316\u591a\u4e2a\u5ba2\u6237\u63a5\u89e6\u70b9\u4e3a\u5ba2\u6237\u53c2\u4e0e\u5ea6\u548c\u76c8\u5229\u80fd\u529b\u63d0\u4f9b\u4e86\u65b0\u7684\u673a\u4f1a\u3002<\/p>","protected":false},"author":1,"featured_media":63119,"parent":14650,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27373","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/pages\/27373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/comments?post=27373"}],"version-history":[{"count":7,"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/pages\/27373\/revisions"}],"predecessor-version":[{"id":81085,"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/pages\/27373\/revisions\/81085"}],"up":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/pages\/14650"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/media\/63119"}],"wp:attachment":[{"href":"https:\/\/www.sisinternational.com\/zh\/wp-json\/wp\/v2\/media?parent=27373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}