{"id":28333,"date":"2018-11-04T14:45:59","date_gmt":"2018-11-04T14:45:59","guid":{"rendered":"https:\/\/www.sisinternational.com\/?page_id=28333"},"modified":"2026-05-05T16:59:20","modified_gmt":"2026-05-05T20:59:20","slug":"lendtech-marktonderzoek","status":"publish","type":"page","link":"https:\/\/www.sisinternational.com\/nl\/oplossingen\/fintech-strategie-consulting-onderzoek\/lendtech-marktonderzoek\/","title":{"rendered":"LendTech Market Research: Building Durable Advantage"},"content":{"rendered":"
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LendTech Market Onderzoek<\/a><\/h1>\n

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LendTech Market Research: How Leading Lenders Build Durable Advantage<\/h1>\n

LendTech market research has shifted from a launch-phase exercise to a continuous intelligence function inside the strongest digital lenders. The reason is structural. Origination economics, funding mix, and credit performance now move faster than annual planning cycles can absorb. Lenders that win build a permanent feedback loop between borrower behavior, underwriting models, and capital partners.<\/p>\n

The opportunity is significant. Embedded finance, open banking adoption, and account-to-account payments have widened the addressable market for non-bank lenders across SMB, consumer, and specialty segments. Capital is selective but available. The lenders pulling ahead are the ones who treat market research as the input layer to pricing, distribution, and portfolio strategy rather than a marketing artifact.<\/p>\n

What LendTech Market Research Covers in Practice<\/h2>\n

Serious LendTech market research integrates four streams: borrower demand and willingness-to-pay, distribution partner economics, competitive pricing and underwriting posture, and capital markets sentiment toward the asset class. Each stream answers a different decision. Treating them as one undifferentiated study produces generic output.<\/p>\n

Borrower research uses conjoint exercises, journey mapping, and qualitative depth interviews to isolate which loan attributes drive conversion. APR matters less than practitioners assume once funding speed, approval certainty, and prepayment flexibility enter the trade-off. SIS International Research has found across consumer and SMB lending engagements that approval certainty and time-to-funds frequently outweigh headline rate by a wide margin in the borrower decision, particularly among repeat borrowers and thin-file segments.<\/span><\/p>\n

Distribution research evaluates the unit economics of partner channels: marketplaces, point-of-sale integrations, broker networks, and embedded API partners. The question is not which channel produces volume. It is which channel produces volume at a CAC payback consistent with the cohort loss curve. Lenders who confuse the two over-fund channels that destroy capital.<\/p>\n

The Underwriting Edge Comes from Alternative Data Validation<\/h2>\n

Every LendTech firm claims an alternative data advantage. Few have validated it against a hold-out population through a full credit cycle. The firms with durable underwriting edge \u2014 Affirm in BNPL, Upstart in unsecured consumer, Pagaya in asset-backed, Funding Circle in SMB \u2014 share a common trait. They invested in primary research to understand the behavioral signals behind cash flow data, payroll feeds, and bureau attributes before scaling those signals into production models.<\/p>\n

This is where market research intersects model risk. A new variable that improves Gini coefficient on a backtest can still degrade economics if it correlates with adverse selection in the live channel. Borrower interviews and lender-side expert interviews surface that risk before the portfolio does.<\/p>\n

In structured B2B expert interviews SIS has conducted with senior credit, capital markets, and product leaders across digital lending platforms in the US, UK, and EU, the most consistent pattern separating top-quartile from median performers is the discipline of pairing alternative data deployment with continuous primary research on borrower intent and channel mix.<\/span><\/p>\n

Capital Markets Intelligence Is the Underrated Input<\/h2>\n

LendTech valuations track warehouse availability and forward-flow appetite more closely than user growth. Yet most market research programs ignore the capital side entirely. The lenders building durable franchises run a parallel research stream covering ABS investor sentiment, warehouse covenant trends, forward-flow pricing, and credit fund mandates by vintage.<\/p>\n

This intelligence informs three decisions. First, which products to prioritize based on where forward-flow demand is deepest. Second, how to structure cohorts and reporting to match what credit buyers underwrite. Third, when to tighten or loosen credit box ahead of capital partners doing it for you. Lenders who skip this work discover capital constraints at the wrong moment in the cycle.<\/p>\n

Geographic Expansion Requires Market-Specific Primary Work<\/h2>\n
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LendTech models do not port cleanly across borders. Bureau coverage, usury caps, collections law, payment rails, and borrower psychology vary by market in ways desk research cannot fully resolve. A platform that dominates UK consumer credit may find Brazilian PIX-driven flows, Mexican informal income patterns, or German Schufa-centric underwriting require materially different product design.<\/p>\n

The practical implication is that market entry assessments for LendTech need to combine regulatory mapping, competitive intelligence on local incumbents and neobanks, and primary borrower research in-language. Klarna’s Nordic playbook, Nubank’s Latin American expansion, and Revolut’s credit rollout each succeeded because the teams treated each new market as a separate underwriting problem rather than a translation exercise.<\/p>\n

The SIS LendTech Research Stack<\/h2>\n
\"SIS<\/figure>\n

SIS International Research approaches LendTech engagements through four integrated methodologies: borrower focus groups and ethnographic research to surface unmet needs and friction points; B2B expert interviews with credit, capital, and product leaders to benchmark practices; competitive intelligence on pricing, underwriting posture, and channel economics; and market entry assessments combining regulatory, competitive, and demand-side analysis. Engagements span 135+ countries with in-house teams, which matters in lending because regulatory nuance and borrower behavior do not survive translation through generalist vendors.<\/p>\n

\n\n\n\n\n\n\n\n\n
Research Stream<\/th>\nPrimary Decision Supported<\/th>\nCore Methodology<\/th>\n<\/tr>\n<\/thead>\n
Borrower demand<\/td>\nProduct design, pricing, channel<\/td>\nConjoint, focus groups, journey mapping<\/td>\n<\/tr>\n
Distribution partner economics<\/td>\nChannel investment, partner selection<\/td>\nB2B expert interviews, unit economics modeling<\/td>\n<\/tr>\n
Concurrentie-intelligentie<\/td>\nUnderwriting posture, positioning<\/td>\nMystery shopping, expert interviews, public filings<\/td>\n<\/tr>\n
Capital markets sentiment<\/td>\nProduct prioritization, cohort design<\/td>\nInvestor interviews, ABS market analysis<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n

Source: SIS International Research<\/em><\/p>\n

What Separates Top-Quartile LendTech Operators<\/h2>\n
\"SIS<\/figure>\n

The conventional approach treats market research as a pre-launch deliverable. The better approach treats it as an always-on intelligence function feeding pricing, credit policy, channel strategy, and capital planning on a quarterly cadence. The cost is modest. The compounding effect on portfolio yield, CAC payback, and warehouse pricing is significant.<\/p>\n

Three habits show up consistently in the lenders compounding ahead. They run continuous voice-of-borrower programs tied to cohort performance. They maintain live competitive intelligence on pricing and underwriting posture across the top fifteen competitors in each market. They engage capital partners as research subjects, not just funders. LendTech market research, executed at this depth, becomes a defensible operating advantage rather than a line item.<\/p>\n

For Fortune 500 operators evaluating LendTech investments, partnerships, or in-house build versus buy decisions, the question is no longer whether the category is large enough. It is which research inputs will protect the decision through a full credit cycle.<\/p>\n

Over SIS Internationaal<\/h2>\n

SIS Internationaal<\/a> biedt kwantitatief, kwalitatief en strategisch onderzoek. Wij bieden data, tools, strategie\u00ebn, rapporten en inzichten voor besluitvorming. Wij voeren ook interviews, enqu\u00eates, focusgroepen en andere marktonderzoeksmethoden en -benaderingen uit. Neem contact met ons op<\/a> voor uw volgende marktonderzoeksproject.<\/p>\n

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SIS voert marktonderzoek en strategisch advies uit op het gebied van Lending Technology. Meer informatie over LendTech Research en Strategy.<\/p>","protected":false},"author":1,"featured_media":66933,"parent":27462,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28333","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/pages\/28333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/comments?post=28333"}],"version-history":[{"count":13,"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/pages\/28333\/revisions"}],"predecessor-version":[{"id":88070,"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/pages\/28333\/revisions\/88070"}],"up":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/pages\/27462"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/media\/66933"}],"wp:attachment":[{"href":"https:\/\/www.sisinternational.com\/nl\/wp-json\/wp\/v2\/media?parent=28333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}