{"id":40201,"date":"2022-04-27T03:19:31","date_gmt":"2022-04-27T03:19:31","guid":{"rendered":"https:\/\/www.sisinternational.com\/?page_id=40201"},"modified":"2026-04-02T17:32:55","modified_gmt":"2026-04-02T21:32:55","slug":"etude-de-marche-sur-les-services-sur-le-terrain","status":"publish","type":"page","link":"https:\/\/www.sisinternational.com\/fr\/solutions\/solutions-de-recherche-qualitative-et-quantitative\/etude-de-marche-sur-les-services-sur-le-terrain\/","title":{"rendered":"\u00c9tude de march\u00e9 sur les services sur le terrain"},"content":{"rendered":"<h1 class=\"wp-block-heading\">\u00c9tude de march\u00e9 sur les services sur le terrain<\/h1>\n\n\n\n<figure class=\"gb-block-image gb-block-image-8f6dfb5b\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"816\" class=\"gb-image gb-image-8f6dfb5b\" src=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-11.jpg\" alt=\"\u00c9tudes de march\u00e9 et strat\u00e9gie internationales SIS\" title=\"Quantitative research (11)\" srcset=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-11.jpg 1456w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-11-300x168.jpg 300w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-11-1024x574.jpg 1024w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-11-768x430.jpg 768w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-11-18x10.jpg 18w\" sizes=\"auto, (max-width: 1456px) 100vw, 1456px\"><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Qu\u2019est-ce que l\u2019\u00e9tude de march\u00e9 sur les services sur le terrain ?<\/h2>\n\n\n\n<p>Field Service Management (FSM) requires the company&#8217;s sectors to work in tandem. With FSM, a company deploys its resources, which include equipment and workers, away from the company compound. They go to other worksites to perform different tasks and work activities.<\/p>\n\n\n\n<p>Field <a href=\"https:\/\/www.sisinternational.com\/fr\/competence\/les-industries\/etude-de-marche-sur-les-services-environnementaux\/\" title=\"\u00c9tude de march\u00e9 sur les services environnementaux\" data-wpil-monitor-id=\"4840\">Service Market Research<\/a> firms only collect data. They receive a research question and then collect the data needed to answer it. Another key point is that field service companies do not design studies or analyze the results.<\/p>\n\n\n\n<p>Another task for Field <a href=\"https:\/\/www.sisinternational.com\/fr\/competence\/les-industries\/etude-de-marche-sur-les-services-de-communication\/\" title=\"\u00c9tude de march\u00e9 sur les services de communication\" data-wpil-monitor-id=\"5698\">Service Market Research<\/a> firms is to provide licensed persons to collect and record data. They also conduct Surveys, Interviews, case studies, and Focus Groups. They\u2019re perfect for smallish firms that know what they need but lack resources. Such firms can gain from a Field Service Market Research Company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi l\u2019\u00e9tude de march\u00e9 sur les services sur le terrain est-elle importante ?<\/h2>\n\n\n\n<p>Les entreprises doivent souvent installer des \u00e9quipements difficiles \u00e0 remplacer. Pourtant, cr\u00e9er, produire et installer quelque chose ne signifie pas que cette entreprise soit la seule \u00e0 pouvoir le faire.<\/p>\n\n\n\n<p>Au moment pr\u00e9vu pour la mise \u00e0 jour ou le remplacement des \u00e9quipements, il existe encore des moyens :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pour maintenir le lien avec votre prestataire<\/li>\n\n\n\n<li>continuer \u00e0 g\u00e9n\u00e9rer des revenus suppl\u00e9mentaires li\u00e9s aux contrats de service<\/li>\n\n\n\n<li>restez dans l&#039;esprit de vos clients lorsque vient le temps de mettre \u00e0 jour ou de remplacer un \u00e9quipement<\/li>\n\n\n\n<li>continuer \u00e0 fournir un service constant, ponctuel et de haute qualit\u00e9<\/li>\n<\/ul>\n\n\n\n<p>Dans ce cas, il est essentiel de conna\u00eetre l\u2019importance du Field Service pour votre entreprise \u00e0 long terme. Au moins, Field Service peut vous aider dans de nombreux domaines, depuis les appels des clients jusqu&#039;\u00e0 l&#039;envoi de techniciens jusqu&#039;\u00e0 l&#039;ex\u00e9cution du service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Titres de poste cl\u00e9s<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technicien de service<\/li>\n\n\n\n<li>Technicien de maintenance<\/li>\n\n\n\n<li>Ing\u00e9nieur principal des services sur le terrain<\/li>\n\n\n\n<li>Technicien informatique<\/li>\n\n\n\n<li>Technicien en \u00e9lectronique<\/li>\n\n\n\n<li>Sp\u00e9cialiste du support technique<\/li>\n\n\n\n<li>Chef de projet<\/li>\n\n\n\n<li>Administrateur des syst\u00e8mes<\/li>\n\n\n\n<li>Ing\u00e9nieur de chantier<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi les entreprises ont besoin d\u2019une \u00e9tude de march\u00e9 sur les services sur le terrain<\/h2>\n\n\n\n<figure class=\"gb-block-image gb-block-image-fb223ed3\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"816\" class=\"gb-image gb-image-fb223ed3\" src=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-9.jpg\" alt=\"\u00c9tudes de march\u00e9 et strat\u00e9gie internationales SIS\" title=\"Quantitative research (9)\" srcset=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-9.jpg 1456w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-9-300x168.jpg 300w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-9-1024x574.jpg 1024w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-9-768x430.jpg 768w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/09\/Quantitative-research-9-18x10.jpg 18w\" sizes=\"auto, (max-width: 1456px) 100vw, 1456px\"><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Les entreprises fusionnent souvent leurs services sur le terrain avec la planification des ressources de l&#039;entreprise et la gestion de la relation client bas\u00e9es sur le cloud. En reliant tout, ils peuvent obtenir des informations vitales sur les consommateurs. Ces donn\u00e9es incluent les produits, \u00e9quipements, outils et technologies qualifi\u00e9es (avec informations de facturation).<\/p>\n\n\n\n<p>Field service management can reduce service times by hours or even days. Service quality and timeliness are also improved. By the same token, ensuring the right people use the right tools for the job is easier. Further, it results in customer delight, which improves the bottom line. The faster service also gives your company a competitive advantage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D&#039;autres raisons sont\u00a0:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Planification efficace. La planification est souvent un gros probl\u00e8me pour les r\u00e9partiteurs sur le terrain et en interne. Les syst\u00e8mes FSM permettent une planification en temps r\u00e9el, accompagn\u00e9e de notifications. Vous pouvez \u00e9galement r\u00e9aliser des r\u00e9servations plus efficaces gr\u00e2ce \u00e0 la planification automatique du logiciel FSM. Il permet aux experts sur le terrain de s\u00e9lectionner le meilleur ordre pour effectuer leur travail.<\/li>\n\n\n\n<li>Am\u00e9liorez vos comp\u00e9tences en gestion du temps. S&#039;ils doivent le faire \u00e0 la main, les personnes sur le terrain saisissent souvent leurs heures travaill\u00e9es \u00e0 la fin de la journ\u00e9e. La saisie manuelle des donn\u00e9es est difficile et prend du temps. Au lieu de cela, le logiciel de service sur le terrain permet aux techniciens de saisir les d\u00e9tails du travail en temps r\u00e9el.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Facteurs cl\u00e9s de succ\u00e8s<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dans la phase d\u2019analyse, r\u00e9fl\u00e9chissez au parcours et \u00e0 l\u2019exp\u00e9rience client.<\/li>\n\n\n\n<li>D\u00e8s le d\u00e9but, planifiez l\u2019utilisation de donn\u00e9es et d\u2019analyses en temps r\u00e9el.<\/li>\n\n\n\n<li>Sachez qui vous \u00eates et ce qui vous rend unique.<\/li>\n\n\n\n<li>Make a good impression. The customer\u2019s perception of your products and services depends on the employees who interact with them. These workers must always have access to all vital information, which mobile apps can provide.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c0 propos de l\u2019\u00e9tude de march\u00e9 sur les services sur le terrain<\/h2>\n\n\n\n<p>Does your business need a field service technician? Would you also like to learn more about Field Service Market Research? You\u2019ve come to the right place if that\u2019s the case. We set up Focus Groups for you. <a href=\"https:\/\/www.linkedin.com\/company\/sisinternationalresearch\" target=\"_blank\" rel=\"noopener\">We can conduct Qualitative<\/a>, Quantitative, and Strategic Research for your firm. Field Service Market Research is vital to ensure your company\u2019s success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Notre emplacement \u00e0 New York<\/h2>\n\n\n\n<p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3022.976188376966!2d-73.99130312499956!3d40.740549471389315!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x89c259a15798c731%3A0xd695d09bdd495f25!2s11%20E%2022nd%20St%20FL%202%2C%20New%20York%2C%20NY%2010010%2C%20USA!5e0!3m2!1sen!2spe!4v1726171763526!5m2!1sen!2spe\" width=\"600\" height=\"450\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe>\n\n\n\n<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11 E 22nd Street, \u00e9tage 2, New York, NY 10010 T\u00e9l. : +1(212) 505-6805<\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c0 propos de SIS International<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.sisinternational.com\/fr\/\"><span style=\"font-weight: 400;\">SIS International<\/span><\/a><span style=\"font-weight: 400;\"> propose des recherches quantitatives, qualitatives et strat\u00e9giques. Nous fournissons des donn\u00e9es, des outils, des strat\u00e9gies, des rapports et des informations pour la prise de d\u00e9cision. Nous menons \u00e9galement des entretiens, des enqu\u00eates, des groupes de discussion et d\u2019autres m\u00e9thodes et approches d\u2019\u00e9tudes de march\u00e9.<\/span><a href=\"https:\/\/www.sisinternational.com\/fr\/a-propos-de-la-recherche-internationale-sis\/contact-sis-international-market-research\/\"><span style=\"font-weight: 400;\"> Contactez nous<\/span><\/a><span style=\"font-weight: 400;\"> pour votre prochain projet d&#039;\u00e9tude de march\u00e9.<\/span><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Les soci\u00e9t\u00e9s d\u2019\u00e9tudes de march\u00e9 sur le terrain collectent des donn\u00e9es uniquement \u00e0 des fins de recherche. Ils ne con\u00e7oivent pas d\u2019\u00e9tudes ni n\u2019analysent les r\u00e9sultats.<\/p>","protected":false},"author":1,"featured_media":67024,"parent":14660,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-40201","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/40201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/comments?post=40201"}],"version-history":[{"count":9,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/40201\/revisions"}],"predecessor-version":[{"id":85257,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/40201\/revisions\/85257"}],"up":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/14660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/media\/67024"}],"wp:attachment":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/media?parent=40201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}