{"id":15194,"date":"2015-04-09T08:46:47","date_gmt":"2015-04-09T08:46:47","guid":{"rendered":"https:\/\/www.sisinternational.com\/?page_id=15194"},"modified":"2025-09-08T12:12:51","modified_gmt":"2025-09-08T16:12:51","slug":"analyse-des-gains-et-des-pertes-2","status":"publish","type":"page","link":"https:\/\/www.sisinternational.com\/fr\/solutions\/conseil-en-strategie\/analyse-des-gains-et-des-pertes-2\/","title":{"rendered":"Analyse des gains\/pertes"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Win\/Loss Analysis Solutions<\/h1>\n\n\n\n<figure class=\"gb-block-image gb-block-image-beb26ccf\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"816\" class=\"gb-image gb-image-beb26ccf\" src=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-16.jpg\" srcset=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-16.jpg 1456w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-16-300x168.jpg 300w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-16-1024x574.jpg 1024w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-16-768x430.jpg 768w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-16-18x10.jpg 18w\" sizes=\"auto, (max-width: 1456px) 100vw, 1456px\" alt=\"SIS International Market Research &amp; Strategy\"><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sometimes a great sales person can sell an inferior product or service.<\/h2>\n\n\n\n<p>Other times it seems a product can sell itself like snow shovels in a blizzard, or \u201canything\u201d from Apple.<\/p>\n\n\n\n<p>Many products and services are fairly simple and straightforward (e.g. hand tools, lawn care). As a result, a sale is often based on price and perhaps also on salesperson\u2019s appearance or personality.<\/p>\n\n\n\n<p>However, when there are complexities, more than one decision maker, and uncertainty, many other factors may contribute to who ultimately wins or loses the business.&nbsp; This complexity is more pronounced in sectors such as machinery or a global telecommunications network with many features, functions and specifications.<\/p>\n\n\n\n<p><strong>Win\/Loss Analysis<\/strong> is a methodology by which a company can examine and better understand why some sales are won while others are lost. And armed with such knowledge, it should be possible to map a path toward improving the odds of success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading p1\"><span class=\"s1\">Uses of Win\/Loss Analysis<\/span><\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">In business, it is common to think that \u201cYou win some, you lose some.\u201d&nbsp; In Win\/Loss, the key question is<\/span><span class=\"s1\">&nbsp;<\/span><strong><span class=\"s2\">WHY.<\/span><\/strong><span class=\"s1\">&nbsp;&nbsp;<\/span><span class=\"s1\">Even if sales are at an acceptable level and meeting their goals, you might still want to know what is or is not differentiating a win from a loss.<\/span><\/p>\n\n\n\n<p class=\"p1\">[fusion_separator style_type=&#8221;shadow&#8221; top_margin=&#8221;30&#8243; bottom_margin=&#8221;40&#8243; sep_color=&#8221;&#8221; icon=&#8221;fa-line-chart&#8221; width=&#8221;&#8221; class=&#8221;&#8221; id=&#8221;&#8221;\/]<\/p>\n\n\n\n<h2 class=\"wp-block-heading p3\"><span class=\"s1\">How to Conduct Win\/Loss<\/span><\/h2>\n\n\n\n<figure class=\"gb-block-image gb-block-image-354fb465\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"816\" class=\"gb-image gb-image-354fb465\" src=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-2-1.jpg\" alt=\"SIS International Market Research &amp; Strategy\" title=\"Strategy consulting 2 (1)\" srcset=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-2-1.jpg 1456w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-2-1-300x168.jpg 300w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-2-1-1024x574.jpg 1024w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-2-1-768x430.jpg 768w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-2-1-18x10.jpg 18w\" sizes=\"auto, (max-width: 1456px) 100vw, 1456px\"><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"p3\"><span class=\"s1\">Start with objectives or specific goals that are measurable (metrics are invaluable since a baseline should be created and monitored).<\/span><\/p>\n\n\n\n<p class=\"p3\"><span class=\"s1\">The process then requires development of a comprehensive plan which will ask and seek answers to questions about wins versus losses.<span class=\"Apple-converted-space\">&nbsp; <\/span>At this point, a framework for analysis of findings should also be created.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Topics and questions that may explain win\/loss conditions include:<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"s1\">Potential Reasons for Lost Sales<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Features, ease of use<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Quality<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Past performance<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Reputation<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Warranty<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Delivery<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Terms and conditions <\/span><\/li>\n\n\n\n<li><span class=\"s1\">Pricing, or discounting<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"s1\">Personnel Reasons for Lost Sales<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Behavior, appearance, actions<\/span>\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Talkative<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Empathetic<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Joke teller, humorous<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Pushy, aggressive<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Wine-and-diner<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"s1\">Listening and fact-finding skills<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Consulting and advisory skills<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Professional or amateur<\/span>\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Came prepared<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Properly attired <\/span><\/li>\n\n\n\n<li><span class=\"s1\">Knowledge of the industry\/business<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Use of language, buzz words\/acronyms<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"s1\">Reliable \u2013 called, visited, delivered on time, kept other promises<\/span><\/li>\n\n\n\n<li><span class=\"s1\">References, testimonials<\/span>\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Positive, neutral or negative<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Word of mouth<\/span><\/li>\n\n\n\n<li><span class=\"s1\">LinkedIn<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"s1\">Company Reasons for Lost Sales<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Management<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Reputation<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Impact of website \u2013 available and discoverable pre sale information<\/span><\/li>\n\n\n\n<li><span class=\"s1\">History with prospect or customer<\/span>\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Current supplier or alternative\/backup<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"s1\">Customer service<\/span>\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Tech support<\/span><\/li>\n\n\n\n<li><span class=\"s1\">24\/7 availability<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Available locally or outsourced<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"s1\">Buyer&#8217;s Reasons for Not Buying<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">Right prospect(s)<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Change of decision maker(s)<\/span><\/li>\n\n\n\n<li><span class=\"s1\"><a href=\"https:\/\/www.sisinternational.com\/estonias-economy\/\" title=\"Economic Market Research in Estonia\"  data-wpil-monitor-id=\"9009\">Economic or other market<\/a> conditions<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"s1\">Competitor Reasons for Lost Sales<\/span><\/h2>\n\n\n\n<p><span class=\"s1\">Lastly, is it due to the (winning) competitor?<span class=\"Apple-converted-space\">&nbsp; <\/span>Even if their name cannot be elicited, you may want to ask the following questions:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">What did they offer?<\/span><\/li>\n\n\n\n<li><span class=\"s1\">What did they say?<\/span><\/li>\n\n\n\n<li><span class=\"s1\">What one thing could have changed the outcome?<\/span><\/li>\n\n\n\n<li><span class=\"s1\">What are their perceived strengths?<\/span><\/li>\n\n\n\n<li><span class=\"s1\">What are their weak spots?<\/span><\/li>\n\n\n\n<li><span class=\"s1\">Was there a territory or regional impact?<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading p1\"><span class=\"s1\">Professional Win Loss Research<\/span><\/h2>\n\n\n\n<p class=\"p3\"><span class=\"s1\">Since there are elements of traditional <a href=\"https:\/\/www.sisinternational.com\/quantitative-market-research-methods-and-techniques\/\" title=\"Quantitative Market Research Methods and Techniques\"  data-wpil-monitor-id=\"9008\">market research techniques<\/a> along with competitive intelligence tools, an outside firm can be useful in the gathering and\/or the analysis of vital and sensitive information.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Often a <a href=\"https:\/\/www.sisinternational.com\/solutions\/fintech-strategy-consulting-research\/financial-services-customer-acquisition-consulting\/\" title=\"Financial Services Customer Acquisition Consulting\"  data-wpil-monitor-id=\"9010\">consulting firm can approach customers<\/a>, prospects and internal teams (your sales, marketing, engineering, production groups) in a less threatening manner.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">While you may very well have the resources and capability to do most of this yourself, generally the most difficult information sought is obtained directly from your competitor!<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"s1\">How can you ask that company to tell you how they beat you?<span class=\"Apple-converted-space\">&nbsp; <\/span>(You cannot!)&nbsp;<\/span><\/li>\n\n\n\n<li><span class=\"s1\">So here too, you will need external assistance.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Another benefit of engaging a third party is that it brings a certain objectivity to the process and makes it easier for insiders to commit to the common goal of winning more business.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading p1\"><span class=\"s1\">Moving Forward<\/span><\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Be sure to <\/span><strong><span class=\"s2\">share results<\/span><\/strong><span class=\"s1\"> with sales staff and significant shareholders. <\/span><\/p>\n\n\n\n<p class=\"p1\"><strong><span class=\"s2\">Apply <\/span><\/strong><span class=\"s1\">what is learned via sales meetings, collateral and training.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Since questions and their answers will generally lead to even more questions, periodically return to your baseline metrics and <\/span><strong><span class=\"s2\">repeat<\/span><\/strong><span class=\"s1\"> the process as needed.<\/span><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L&#039;analyse gain\/perte est une m\u00e9thodologie par laquelle une entreprise peut examiner et mieux comprendre pourquoi certaines ventes sont gagn\u00e9es tandis que d&#039;autres sont perdues.<\/p>","protected":false},"author":1,"featured_media":62550,"parent":14567,"menu_order":5,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-15194","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/15194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/comments?post=15194"}],"version-history":[{"count":11,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/15194\/revisions"}],"predecessor-version":[{"id":68059,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/15194\/revisions\/68059"}],"up":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/pages\/14567"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/media\/62550"}],"wp:attachment":[{"href":"https:\/\/www.sisinternational.com\/fr\/wp-json\/wp\/v2\/media?parent=15194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}