{"id":12077,"date":"2009-03-11T03:36:25","date_gmt":"2009-03-11T03:36:25","guid":{"rendered":"https:\/\/www.sisinternational.com\/smb-communications-pain-study-white-paper-uncovering-the-hidden-cost-of-communications-barriers-and-latency\/"},"modified":"2026-01-26T17:41:35","modified_gmt":"2026-01-26T22:41:35","slug":"%d8%af%d8%b1%d8%a7%d8%b3%d8%a9-%d8%a3%d9%84%d9%85-%d8%a7%d8%aa%d8%b5%d8%a7%d9%84%d8%a7%d8%aa-%d8%a7%d9%84%d8%b4%d8%b1%d9%83%d8%a7%d8%aa-%d8%a7%d9%84%d8%b5%d8%ba%d9%8a%d8%b1%d8%a9-%d9%88%d8%a7%d9%84","status":"publish","type":"post","link":"https:\/\/www.sisinternational.com\/ar\/%d8%af%d8%b1%d8%a7%d8%b3%d8%a9-%d8%a3%d9%84%d9%85-%d8%a7%d8%aa%d8%b5%d8%a7%d9%84%d8%a7%d8%aa-%d8%a7%d9%84%d8%b4%d8%b1%d9%83%d8%a7%d8%aa-%d8%a7%d9%84%d8%b5%d8%ba%d9%8a%d8%b1%d8%a9-%d9%88%d8%a7%d9%84\/","title":{"rendered":"\u0627\u0644\u0648\u0631\u0642\u0629 \u0627\u0644\u0628\u064a\u0636\u0627\u0621 \u0644\u062f\u0631\u0627\u0633\u0629 \u0622\u0644\u0627\u0645 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629"},"content":{"rendered":"<h2 class=\"wp-block-heading\">\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062e\u0641\u064a\u0629 \u0644\u0639\u0648\u0627\u0626\u0642 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0632\u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644<\/h2>\n\n\n\n<figure class=\"gb-block-image gb-block-image-9e5c712d\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"816\" class=\"gb-image gb-image-9e5c712d\" src=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-15.jpg\" alt=\"SIS \u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629\" title=\"Strategy consulting (15)\" srcset=\"https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-15.jpg 1456w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-15-300x168.jpg 300w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-15-1024x574.jpg 1024w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-15-768x430.jpg 768w, https:\/\/www.sisinternational.com\/wp-content\/uploads\/2025\/08\/Strategy-consulting-15-18x10.jpg 18w\" sizes=\"auto, (max-width: 1456px) 100vw, 1456px\"><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<p>The following white paper outlines the findings of a study sponsored by Siemens Communications and prepared by SIS International Research. It discusses and quantifies the hidden cost of communications barriers and latency that small and medium-sized businesses in 8 different countries, across 8 different verticals, and up to 400 employees experience in their daily business activities.<\/p>\n\n\n\n<p>This white paper will demonstrate the inherent need for Siemens Enterprise Communications&#8217; SMB unified communications solutions.<\/p>\n\n\n\n<p><strong>\u0645\u0644\u062e\u0635 \u062a\u0646\u0641\u064a\u0630\u064a<\/strong><\/p>\n\n\n\n<p>An SMB with 100 employees could be leaking a staggering $524,569 annually as a result of communications barriers and latency. Communications barriers and latency surrounding everyday business process and collaboration are referred to as, \u201ccommunications pain\u201d. Not addressing these everyday communications pains leads to increased operating costs, unsatisfied customers, and impaired competitive advantage. Siemens commissioned a study performed by <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%a7%d8%aa%d8%b5%d9%84-%d8%a8%d9%80-sis-international-market-research\/\" title=\"\u0627\u062a\u0635\u0644 \u0628\u0646\u0627\"  data-wpil-monitor-id=\"8820\">\u0633\u064a\u0633 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u0644\u0623\u0628\u062d\u0627\u062b<\/a> to uncover the real costs to small and medium businesses (SMBs) around the globe.<\/p>\n\n\n\n<p><strong>\u062a\u0634\u0645\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0631\u0627\u0633\u0629 \u0645\u0627 \u064a\u0644\u064a:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMBs and LEs experience similar communications pain<\/li>\n\n\n\n<li>Communications barriers and latency are widespread<\/li>\n\n\n\n<li>Communications pain is costly for SMBs<\/li>\n\n\n\n<li>Addressing communications inefficiencies is a high priority for SMBs<\/li>\n\n\n\n<li>Evolving business environment is driving mobility among SMBs<\/li>\n\n\n\n<li>SMB mobility is driving the need for improved communications solutions<\/li>\n\n\n\n<li>Fragmented and varied technologies limit communication efficiency<\/li>\n\n\n\n<li>Unified communications is taking root with SMBs<\/li>\n<\/ul>\n\n\n\n<p><strong>\u062e\u0644\u0641\u064a\u0629<\/strong><\/p>\n\n\n\n<p>\u062a\u0639\u062f \u0634\u0631\u0643\u0629 Siemens Enterprise Communications \u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629 \u0639\u0627\u0644\u0645\u064a\u064b\u0627 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629. \u0644\u0642\u062f \u0642\u0627\u0645\u0648\u0627 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u062d\u0648\u0644 \u0645\u0648\u0636\u0648\u0639 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u062a\u0644\u0643 \u0627\u0644\u062a\u064a \u0623\u062c\u0631\u062a\u0647\u0627 \u0634\u0631\u0643\u0629 Forrester\u060c \u0648SQM Research\u060c \u0648BaseX Research\u060c \u0648Aberdeen Research\u060c \u0648Insignia Research.<\/p>\n\n\n\n<p>Unified communications (UC) and mobility are emerging solutions areas in SMB communications. The promise of UC is to make communications technology seamless, easy, and cost-effective via Internet Protocol. The promise of mobility will speed the nature of communications. Many large enterprises have been evaluating and adopting these technologies to improve business processes, reduce costs, and increase customer satisfaction.<\/p>\n\n\n\n<p>Unlike previous studies, this study was designed to explore and quantify communication difficulties experienced specifically by small to medium-sized businesses (SMBs) of up to 400 employees. This has allowed us to understand the pain points, delays, and costs experienced by SMBs. Further, we were able to uncover that, like large enterprises, SMBs are seeking solutions to communications latency and to improve communications for mobile employees.<\/p>\n\n\n\n<p><strong>\u0623\u0647\u062f\u0627\u0641<\/strong><\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">\u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0625\u0644\u0649 \u0645\u0639\u0627\u0644\u062c\u0629 \u0623\u0631\u0628\u0639\u0629 \u0623\u0647\u062f\u0627\u0641 \u0631\u0626\u064a\u0633\u064a\u0629:<\/span><br>1. \u0642\u0627\u0631\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629\u061b<br>2. \u0641\u062d\u0635 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0632\u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u062d\u064a\u0637 \u0628\u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646\u061b<br>3. \u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062d\u0627\u0644\u064a \u0648\u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u061b<br>4. \u0641\u0647\u0645 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u0633\u0646\u0629.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0646\u0647\u062c\u064a\u0629<\/strong><\/p>\n\n\n\n<p>Telephone surveys of 513 respondents were conducted from September through November 2008. Contacts were managed to achieve balance across three key segments: employee size, industry vertical, and country.<\/p>\n\n\n\n<p>\u0645\u0644\u0627\u062d\u0638\u0629: \u062a\u0645 \u062a\u0642\u0631\u064a\u0628 \u0627\u0644\u0623\u0631\u0642\u0627\u0645 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0641\u064a \u0627\u0644\u0623\u0634\u0643\u0627\u0644 \u0648\u0627\u0644\u062c\u062f\u0627\u0648\u0644 \u0648\u0627\u0644\u0631\u0633\u0648\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u064a\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0646\u062f \u0627\u0644\u062a\u0642\u0646\u064a \u0648\u0642\u062f \u0644\u0627 \u064a\u0635\u0644 \u0645\u062c\u0645\u0648\u0639\u0647\u0627 \u062f\u0627\u0626\u0645\u064b\u0627 \u0625\u0644\u0649 100%.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u0645\u0644\u0641 \u0627\u0644\u0634\u062e\u0635\u064a \u0644\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646<\/strong><\/p>\n\n\n\n<p>\u0648\u062a\u0642\u0639 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u062b\u0645\u0627\u0646\u064a \u062f\u0648\u0644 \u0645\u0646 \u062b\u0644\u0627\u062b \u0645\u0646 \u0627\u0644\u0645\u0646\u0627\u0637\u0642 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645: \u0627\u0644\u0648\u0644\u0627\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0648\u0623\u0648\u0631\u0648\u0628\u0627 \u0627\u0644\u063a\u0631\u0628\u064a\u0629 \u0648\u062b\u0644\u0627\u062b \u0645\u0646 \u062f\u0648\u0644 \u0627\u0644\u0628\u0631\u064a\u0643\u0633. \u0648\u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062a\u062d\u062f\u064a\u062f\u060c \u0641\u0625\u0646 \u0627\u0644\u0628\u0644\u062f\u0627\u0646 \u0627\u0644\u0645\u0634\u0645\u0648\u0644\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0647\u064a: \u0627\u0644\u0628\u0631\u0627\u0632\u064a\u0644\u060c \u0648\u0641\u0631\u0646\u0633\u0627\u060c \u0648\u0623\u0644\u0645\u0627\u0646\u064a\u0627\u060c \u0648\u0627\u0644\u0647\u0646\u062f\u060c \u0648\u0625\u064a\u0637\u0627\u0644\u064a\u0627\u060c \u0648\u0631\u0648\u0633\u064a\u0627\u060c \u0648\u0627\u0644\u0648\u0644\u0627\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u062d\u062f\u0629 (\u0627\u0644\u0648\u0644\u0627\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u062d\u062f\u0629)\u060c \u0648\u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 (\u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629).<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">\u062a\u0642\u0639 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u062d\u062f\u064a\u062f\u0647\u0627 \u0644\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0636\u0645\u0646 \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u062b\u0645\u0627\u0646\u064a\u0629 \u0642\u0637\u0627\u0639\u0627\u062a \u0635\u0646\u0627\u0639\u064a\u0629: <\/span>\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u0645\u0648\u064a\u0644\u060c \u0648\u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0623\u0645\u064a\u0646\u060c \u0648\u0627\u0644\u062a\u0635\u0646\u064a\u0639\u060c \u0648\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u0647\u0646\u064a\u0629\u060c \u0648\u0627\u0644\u0639\u0642\u0627\u0631\u0627\u062a\u060c \u0648\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u062c\u0645\u0644\u0629 \u0623\u0648 \u0627\u0644\u062a\u062c\u0632\u0626\u0629.<\/p>\n\n\n\n<p>For this study, Communications refers to a collection of communications-related professions including computer technology and hardware and software development. Similarly, Professional Business Services refers to a collection of professions, including accounting, consulting, and legal business services. Finally, care was taken to ensure respondents within the Healthcare vertical were employees of non-government healthcare-related businesses.<\/p>\n\n\n\n<p>All respondents were knowledge workers in small to medium-sized businesses of up to 400 employees. This document makes use of the terms \u201cknowledge worker\u201d and \u201cemployee\u201d. For this document, a knowledge worker is defined as an employee who primarily utilizes information\/knowledge to accomplish work tasks. Knowledge workers include resources that regularly leverage communications technology and are in roles such as management, information technology, customer service, and <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%ad%d9%84%d9%88%d9%84\/%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%b3%d9%88%d9%82-%d9%85%d8%a8%d9%8a%d8%b9%d8%a7%d8%aa-%d8%a7%d9%84%d8%b4%d8%b1%d9%83%d8%a7%d8%aa-b2b\/\" title=\"\u0623\u0628\u062d\u0627\u062b \u0633\u0648\u0642 \u0645\u0628\u064a\u0639\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a B2B\"  data-wpil-monitor-id=\"8826\">sales and marketing<\/a>. \u201cEmployee\u201d refers to all employees of an organization, regardless of their role or use of communications technology.<\/p>\n\n\n\n<p><strong>\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u0639\u0648\u064a\u0636<\/strong><\/p>\n\n\n\n<p>\u062a\u0645 \u062c\u0645\u0639 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0631\u0648\u0627\u062a\u0628 \u0645\u0646 www.salary.com \u0644\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a \u0643\u0644 \u0645\u0646 \u0627\u0644\u0642\u0637\u0627\u0639\u0627\u062a \u0627\u0644\u062b\u0645\u0627\u0646\u064a\u0629 \u062f\u0627\u062e\u0644 \u0643\u0644 \u062f\u0648\u0644\u0629 \u0645\u0646 \u0627\u0644\u0628\u0644\u062f\u0627\u0646 \u0627\u0644\u062b\u0645\u0627\u0646\u064a\u0629 \u0642\u064a\u062f \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629. \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0628\u0644\u063a \u0639\u0646\u0647\u0627 \u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0645\u0635\u062f\u0631 \u0644\u0627 \u062a\u0634\u0645\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0641\u0648\u0627\u0626\u062f\u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062a\u0645\u062a \u0625\u0636\u0627\u0641\u0629 \u0645\u0639\u064a\u0627\u0631 30% \u0644\u062d\u0633\u0627\u0628 \u0647\u0630\u0647 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641. \u0648\u0644\u0623\u063a\u0631\u0627\u0636 \u0647\u0630\u0627 \u0627\u0644\u062a\u0642\u0631\u064a\u0631\u060c \u062a\u0638\u0647\u0631 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u0639\u0648\u064a\u0636\u0627\u062a \u0628\u0627\u0644\u062f\u0648\u0644\u0627\u0631 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a \u0648\u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u0623\u0633\u0639\u0627\u0631 \u0627\u0644\u0635\u0631\u0641 \u0627\u0639\u062a\u0628\u0627\u0631\u064b\u0627 \u0645\u0646 1 \u062f\u064a\u0633\u0645\u0628\u0631 2008.<\/p>\n\n\n\n<p><span style=\"font-size: 200%;\">\u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/span><\/p>\n\n\n\n<p>This study was <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%ad%d9%84%d9%88%d9%84\/%d8%ad%d9%84%d9%88%d9%84-%d8%a7%d9%84%d8%a8%d8%ad%d9%88%d8%ab-%d8%a7%d9%84%d9%83%d9%85%d9%8a%d8%a9-%d8%a7%d9%84%d9%86%d9%88%d8%b9%d9%8a%d8%a9\/%d8%b4%d8%b1%d9%83%d8%a7%d8%aa-%d8%aa%d8%b5%d9%85%d9%8a%d9%85-%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%a7%d9%84%d8%b3%d9%88%d9%82\/\" title=\"\u0634\u0631\u0643\u0629 \u0623\u0628\u062d\u0627\u062b \u0627\u0644\u062a\u0635\u0645\u064a\u0645\"  data-wpil-monitor-id=\"8823\">designed to build upon research<\/a> and findings from a communications pain study conducted on behalf of Siemens Enterprise Communications by Insignia Research in 2007. <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%b9%d9%8a%d8%af-%d8%a7%d9%84%d9%81%d8%b5%d8%ad-%d9%88%d8%a3%d8%b1%d9%86%d8%a8-%d8%a7%d9%84%d8%b4%d9%88%d9%83%d9%88%d9%84%d8%a7%d8%aa%d8%a9-%d8%a7%d9%84%d8%b0%d9%8a-%d9%84%d8%a7-%d9%85%d9%81%d8%b1\/\" title=\"\u0623\u0628\u062d\u0627\u062b \u0633\u0648\u0642 \u0639\u064a\u062f \u0627\u0644\u0641\u0635\u062d\"  data-wpil-monitor-id=\"8822\">SIS International Research\u2019s<\/a> analysis of the Insignia data looked at the relative importance of the ten pain points across small to medium businesses (SMBs) and large enterprises (LEs). As shown in the table below, the cost in USD per knowledge worker per year was used to determine the relative ranking of pain points.<\/p>\n\n\n\n<p>Various communications barriers and latency surrounding process alignment and collaboration can be called communications pain. Coordinating communications between team members, juggling multiple means of communication, and handling unscheduled or low-priority communications that disrupt the flow of work are all types of communications pain experienced by SMBs. Individually and collectively, these various types of communication barriers are referred to as pain points.<\/p>\n\n\n\n<p><strong>\u062a\u0639\u0627\u0646\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0648\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0627\u0644\u062d\u062c\u0645 \u0645\u0646 \u0645\u0639\u0627\u0646\u0627\u0629 \u0645\u0645\u0627\u062b\u0644\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a<\/strong><br>While differences in productivity cost exist in absolute dollar terms and in the relative ranking of individual pain points between SMBs and LEs, the top five pain points are the same. Waiting for information, unwanted communications, inefficient coordination, barriers to collaboration, and customer complaints were the five most expensive pain points for both groups. Further, the cumulative annual cost of the status quo for these five pain points was not significantly different between SMBs at $35,196 and LEs at $36,443 per knowledge worker per year. This is based on the time spent addressing these pain points and an average hourly compensation rate of $37.<\/p>\n\n\n\n<p><strong>\u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0632\u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0645\u0646\u062a\u0634\u0631\u0629 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 <\/strong><\/p>\n\n\n\n<p>In the 2008 study, SMB respondents were asked to tell us about their experience and that of their colleagues with each of the top five communications pain points. On average, 70% of respondents said they have experienced these pain points. The respondents also stated that they spend, on average, a total of 17.5 hours per week addressing them.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u063a\u064a\u0631 \u0627\u0644\u0641\u0639\u0627\u0644 <\/strong><br>68% of respondents stated that they experience difficulty coordinating communications between team members, which affects a team\u2019s ability to respond quickly to time-sensitive customer requests. Further, they spend an average of 3.7 hours per week attempting to coordinate communications between team members, hindering a team\u2019s efficiency in moving towards goals and deadlines.<\/p>\n\n\n\n<p><strong>\u0641\u064a \u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/strong><br>68% of all respondents experience work delays while waiting for information from others that they have attempted to reach live multiple times using multiple methods. The average delay is 3.5 hours per week per knowledge worker. This is a considerable amount of time to spend before making progress on a particular task, which could negatively affect critical business processes.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0631\u063a\u0648\u0628 \u0641\u064a\u0647\u0627 <\/strong><br>\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0631\u063a\u0648\u0628 \u0641\u064a\u0647\u0627\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629 \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0635\u0648\u062a\u064a\u060c \u0647\u064a \u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647\u0647\u0627 \u0645\u062c\u0645\u0648\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639. \u0623\u0634\u0627\u0631 77% \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0625\u0644\u0649 \u0642\u0636\u0627\u0621 \u0633\u0627\u0639\u062a\u064a\u0646 \u0623\u0648 \u0623\u0643\u062b\u0631 \u0623\u0633\u0628\u0648\u0639\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0631\u063a\u0648\u0628 \u0641\u064a\u0647\u0627. \u062a\u0624\u062f\u064a \u0647\u0630\u0647 \u0627\u0644\u0627\u0646\u0642\u0637\u0627\u0639\u0627\u062a \u0625\u0644\u0649 \u062a\u0634\u062a\u064a\u062a \u0627\u0644\u0627\u0646\u062a\u0628\u0627\u0647 \u0648\u062a\u0639\u0637\u064a\u0644 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0627\u0646\u062e\u0641\u0627\u0636 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u062a\u0641\u0648\u064a\u062a \u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629.<br><strong><br>\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0632\u0628\u0648\u0646<\/strong><br>\u0630\u0643\u0631 74% \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0623\u0646\u0647\u0645 \u064a\u0642\u0636\u0648\u0646\u060c \u0641\u064a \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u060c 3.3 \u0633\u0627\u0639\u0629 \u0623\u0633\u0628\u0648\u0639\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0623\u0648 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0630\u0644\u0643 \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062a\u062d\u062f\u064a\u062f \u0644\u0623\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0645 \u064a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0645 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u062e\u0633\u0627\u0631\u0629 8% \u0641\u064a \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u062a\u0639\u062a\u0628\u0631 \u0643\u0628\u064a\u0631\u0629 \u0641\u064a \u062d\u062f \u0630\u0627\u062a\u0647\u0627\u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u0629 \u0644\u0639\u062f\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0623\u0643\u0628\u0631 \u0628\u0643\u062b\u064a\u0631.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u0639\u0648\u0627\u0626\u0642 \u0627\u0644\u062a\u064a \u062a\u062d\u0648\u0644 \u062f\u0648\u0646 \u0627\u0644\u062a\u0639\u0627\u0648\u0646<\/strong><br>61% of respondents find difficulty in establishing collaboration sessions with colleagues. Further, they spend an average of 3.3 hours per week attempting to address issues of inaccessibility, or other communication-tool-based lack of full collaboration with colleagues.<\/p>\n\n\n\n<p>\u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0623\u0646 40% \u0645\u0646 \u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0639\u0645\u0644 \u064a\u062a\u0645 \u0641\u0642\u062f\u0627\u0646\u0647 \u0628\u0633\u0628\u0628 \u0623\u0648\u062c\u0647 \u0627\u0644\u0642\u0635\u0648\u0631 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0623\u0646 \u063a\u0627\u0644\u0628\u064a\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u064a\u0639\u0645\u0644\u0648\u0646 \u0641\u064a \u0623\u062f\u0648\u0627\u0631 \u062a\u062a\u0639\u0644\u0642 \u0628\u0645\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0635\u0646\u0639 \u0627\u0644\u0642\u0631\u0627\u0631. \u0648\u064a\u0635\u0628\u062d \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u0633\u0644\u0628\u064a \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0647\u0627\u0645\u0629 \u0648\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0636\u062d\u0627 \u0628\u0634\u0643\u0644 \u0645\u0624\u0644\u0645.<\/p>\n\n\n\n<p><span style=\"font-size: 200%;\">\u0645\u0639\u0627\u0646\u0627\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0643\u0644\u0641\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 <\/span><\/p>\n\n\n\n<p>\u0642\u062f\u0631\u062a \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062a\u0631\u0627\u0643\u0645\u064a\u0629 \u0644\u0644\u0648\u0636\u0639 \u0627\u0644\u0631\u0627\u0647\u0646 \u0628\u0633\u0628\u0628 \u062e\u0633\u0627\u0626\u0631 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0646\u0627\u062a\u062c\u0629 \u0639\u0646 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0628\u0645\u0628\u0644\u063a $26,041 \u0644\u0643\u0644 \u0639\u0627\u0645\u0644 \u0645\u0639\u0631\u0641\u0629 \u0633\u0646\u0648\u064a\u064b\u0627. \u0648\u062a\u0645 \u062d\u0633\u0627\u0628 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062d\u062a\u0633\u0627\u0628 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0646\u0642\u0637\u0629 \u0636\u0639\u0641 \u0645\u0639 \u0645\u0639\u062f\u0644 \u062a\u0639\u0648\u064a\u0636 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a \u0643\u0644 \u0645\u0646 \u0627\u0644\u0628\u0644\u062f\u0627\u0646 \u0648\u0627\u0644\u0642\u0637\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u064a \u0634\u0645\u0644\u062a\u0647\u0627 \u0627\u0644\u062f\u0631\u0627\u0633\u0629.<\/p>\n\n\n\n<p>When one considers that the respondents further estimated that an average of 20% of all employees within their companies similarly experience these pain points, the cost of the status quo for an SMB would amount to $5,246 per year per employee, assuming that 100% of the time reported addressing these issues is unproductive. Thus, for example, an SMB with 100 employees could be leaking a staggering $524,569 annually as a result of inefficiencies in communication.<\/p>\n\n\n\n<p><strong>\u062a\u0639\u062a\u0628\u0631 \u0645\u0639\u0627\u0644\u062c\u0629 \u0623\u0648\u062c\u0647 \u0627\u0644\u0642\u0635\u0648\u0631 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0623\u0648\u0644\u0648\u064a\u0629 \u0642\u0635\u0648\u0649 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629<\/strong><br>\u062a\u0645 \u0633\u0624\u0627\u0644 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0639\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0634\u0631\u0643\u0627\u062a\u0647\u0645 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062d\u0644\u0648\u0644 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u062d\u0633\u0646\u0629 \u062a\u0639\u0627\u0644\u062c \u0643\u0644 \u0646\u0642\u0637\u0629 \u0645\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641. \u0637\u064f\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 5\u060c \u062d\u064a\u062b \u064a\u0645\u062b\u0644 \u0627\u0644\u0631\u0642\u0645 1 &quot;\u0644\u064a\u0633\u062a \u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0625\u0637\u0644\u0627\u0642&quot; \u0648\u0627\u0644\u0631\u0642\u0645 5 \u064a\u0645\u062b\u0644 &quot;\u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0644\u0644\u063a\u0627\u064a\u0629&quot;.<\/p>\n\n\n\n<p>Overall, 41% of respondents stated that having a system to reduce the time spent addressing all of these pain points is a very high priority for their businesses. Figure 3 illustrates that even in countries where the time spent per week addressing these pain points and the resultant cost of the status quo are relatively low, the priority for a solution is high.<\/p>\n\n\n\n<p>\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0623\u0641\u0627\u062f\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0641\u064a \u0631\u0648\u0633\u064a\u0627 \u0648\u0627\u0644\u0628\u0631\u0627\u0632\u064a\u0644 \u0623\u0646\u0647\u0627 \u062a\u0642\u0636\u064a \u0623\u0642\u0644 \u0642\u062f\u0631 \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u0641\u064a \u0645\u0639\u0627\u0644\u062c\u0629 \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0647\u0630\u0647\u060c \u0643\u0645\u0627 \u0623\u0646\u0647\u0627 \u062a\u062a\u0645\u062a\u0639 \u0628\u0623\u0642\u0644 \u062a\u0643\u0644\u0641\u0629 \u0644\u0644\u0648\u0636\u0639 \u0627\u0644\u0631\u0627\u0647\u0646. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0647\u0630\u0647 \u062a\u0645 \u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646\u0647\u0627 \u0639\u0646\u062f \u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0639\u0627\u0644\u0645\u064a \u0623\u0648 \u0623\u0639\u0644\u0649 \u0645\u0646\u0647.<\/p>\n\n\n\n<p>Time spent per week addressing communications issues varies by vertical from about 14 hours in Finance to almost 20 hours in Healthcare and Manufacturing. This variation can be attributed, in part, to the fact that certain verticals are characterized by highly transactional businesses. The transactional nature of a business drives up the frequency and severity of communications needs.<\/p>\n\n\n\n<p>For example, Wholesale\/Retail Trade, a vertical characterized by a high volume of low-value transactions, reports above-average frequency and severity of pain points. Conversely, Finance and Professional Business Services report lower than average frequency and severity of pain points, as they are better characterized by a lower volume of higher-value transactions.<\/p>\n\n\n\n<p>\u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0641\u064a \u0645\u0639\u0627\u0644\u062c\u0629 \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0648\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0648\u0636\u0639 \u0627\u0644\u0631\u0627\u0647\u0646 \u064a\u062e\u062a\u0644\u0641 \u062d\u0633\u0628 \u0627\u0644\u0642\u0637\u0627\u0639\u060c \u0641\u0625\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0623\u0648\u062c\u0647 \u0627\u0644\u0642\u0635\u0648\u0631 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0647\u0630\u0647\u060c \u0645\u0639 \u0627\u0633\u062a\u062b\u0646\u0627\u0621\u0627\u062a \u0642\u0644\u064a\u0644\u0629\u060c \u0639\u0627\u0644\u064a\u0629 \u062c\u062f\u064b\u0627 \u0648\u0645\u062a\u062c\u0645\u0639\u0629 \u0628\u0625\u062d\u0643\u0627\u0645 \u062d\u0648\u0644 \u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0639\u0627\u0644\u0645\u064a \u0627\u0644\u0628\u0627\u0644\u063a 41%.<\/p>\n\n\n\n<p>\u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0639\u062f\u062f \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u060c \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u062a\u0642\u0648\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0628\u062a\u0639\u064a\u064a\u0646 \u0623\u0648\u0644\u0648\u064a\u0629 \u0623\u0643\u0628\u0631 \u0644\u062d\u0644 \u0623\u0648\u062c\u0647 \u0627\u0644\u0642\u0635\u0648\u0631 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a. \u0647\u0646\u0627\u0643 \u0646\u0642\u0637\u0629 \u0627\u0646\u0639\u0637\u0627\u0641 \u0648\u0627\u0636\u062d\u0629 \u0639\u0646\u062f 20 \u0645\u0648\u0638\u0641\u064b\u0627. \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062f\u062f\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0645 \u0623\u0643\u062b\u0631 \u0645\u0646 20 \u0645\u0648\u0638\u0641\u064b\u0627 \u062a\u0632\u064a\u062f \u0628\u0645\u0642\u062f\u0627\u0631 43% \u0639\u0646 \u062a\u0644\u0643 \u0627\u0644\u062a\u064a \u062a\u0645\u0646\u062d\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0639\u062f\u062f \u0623\u0642\u0644 \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/p>\n\n\n\n<p>This correlation stands to reason as the utility of communications solutions increases exponentially with the number of users in the network. Causally, the time spent per week by knowledge workers in companies with over 20 employees is more than 50% higher than that of companies with fewer than 20 employees.<\/p>\n\n\n\n<p><strong>\u0628\u064a\u0626\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629 \u062a\u0642\u0648\u062f \u0627\u0644\u062a\u0646\u0642\u0644<\/strong><br>\u062a\u0633\u062a\u0645\u0631 \u0628\u064a\u0626\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0641\u064a \u0639\u0635\u0631 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u062a\u0637\u0648\u0631. \u0648\u0645\u0639 \u062d\u062f\u0648\u062b \u0647\u0630\u0627 \u0627\u0644\u062a\u0637\u0648\u0631\u060c \u062a\u0642\u0648\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0645\u0627 \u064a\u0644\u064a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service customers over broader geographic areas;<\/li>\n\n\n\n<li>Must provide more information, better service, and improved collaboration;<\/li>\n\n\n\n<li>Must reduce response times and deliver goods, services, and information faster.<\/li>\n<\/ul>\n\n\n\n<p>\u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0627\u0644\u062d\u062c\u0645 \u0644\u064a\u0633\u062a \u0645\u0639\u0632\u0648\u0644\u0629 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u062d\u0642\u0627\u0626\u0642 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0648\u0646\u062a\u064a\u062c\u0629 \u0644\u0630\u0644\u0643\u060c \u0645\u0646 \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0645\u0645\u0643\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0645\u0648\u0638\u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u0648\u0627 \u0641\u064a \u0645\u0643\u0627\u062a\u0628\u0647\u0645 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u060c \u0623\u0648 \u064a\u0639\u0645\u0644\u0648\u0646 \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628\u060c \u0623\u0648 \u0641\u064a \u0627\u062c\u062a\u0645\u0627\u0639\u060c \u0623\u0648 \u0639\u0644\u0649 \u0627\u0644\u0637\u0631\u064a\u0642\u060c \u0623\u0648 \u064a\u0639\u0645\u0644\u0648\u0646 \u0645\u0646 \u0627\u0644\u0645\u0646\u0632\u0644.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u0646\u0642\u0644 \u0627\u0644\u0639\u0627\u0644\u064a \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062d\u0644\u0648\u0644 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u062d\u0633\u0646\u0629<\/strong><\/p>\n\n\n\n<p>\u064a\u062a\u0645\u064a\u0632 \u0645\u0648\u0638\u0641\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0628\u0642\u062f\u0631 \u0643\u0628\u064a\u0631 \u0645\u0646 \u0627\u0644\u062a\u0646\u0642\u0644\u060c \u062d\u064a\u062b \u064a\u0639\u0631\u0641 \u0645\u0627 \u064a\u0632\u064a\u062f \u0639\u0646 50% \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0623\u0646\u0641\u0633\u0647\u0645 \u0639\u0644\u0649 \u0623\u0646\u0647\u0645 \u0639\u0645\u0627\u0644 \u0645\u062a\u0646\u0642\u0644\u0648\u0646. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u0642\u0648\u0645 48% \u0645\u0646 \u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0628\u0623\u0643\u062b\u0631 \u0645\u0646 \u0646\u0648\u0639 \u0648\u0627\u062d\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644.<\/p>\n\n\n\n<p>Overall, 76% of all mobile SMB respondents are on the road a lot, going out to meet clients, drumming up business, or talking to vendors. These mobile workers are road warriors. 64% are office roamers who are hardly at their desks; constantly roaming around the office for meetings or talking with colleagues. Finally, 27% work from home either occasionally or 100% of the time.<\/p>\n\n\n\n<p>In reviewing the survey results aggregated by country, two key clusters emerge. It appears that the underlying state of economic and infrastructure development of a country has a significant impact on the necessity and ability to enable a mobile workforce. Thus, the developed economies in Western Europe and the US exhibit higher levels of mobility relative to the emerging economies of <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%ae%d8%a8%d8%b1%d8%a9\/%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%b3%d9%88%d9%82-%d8%a7%d9%84%d8%b7%d9%88%d8%a8\/\" title=\"\u0623\u0628\u062d\u0627\u062b \u0633\u0648\u0642 BRIC (\u0627\u0644\u0628\u0631\u0627\u0632\u064a\u0644 \u0648\u0631\u0648\u0633\u064a\u0627 \u0648\u0627\u0644\u0647\u0646\u062f \u0648\u0627\u0644\u0635\u064a\u0646)\"  data-wpil-monitor-id=\"8824\">Brazil and Russia<\/a>.<\/p>\n\n\n\n<p>\u0648\u0641\u064a \u062d\u064a\u0646 \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0647\u0646\u062f \u062a\u0642\u0644\u064a\u062f\u064a\u0627\u064b \u0639\u0644\u0649 \u0623\u0646\u0647\u0627 \u0627\u0642\u062a\u0635\u0627\u062f \u0646\u0627\u0634\u0626\u060c \u0641\u0625\u0646 \u062a\u0631\u0643\u064a\u0632 \u0627\u0644\u0628\u0644\u0627\u062f \u0639\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0627\u0642\u062a\u0635\u0627\u062f \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0643\u0627\u0646 \u0633\u0628\u0628\u0627\u064b \u0641\u064a \u062a\u0633\u0631\u064a\u0639 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0644\u0644\u0642\u0648\u0649 \u0627\u0644\u0639\u0627\u0645\u0644\u0629 \u0627\u0644\u0645\u062a\u0646\u0642\u0644\u0629. \u0648\u0628\u0647\u0630\u0647 \u0627\u0644\u0637\u0631\u064a\u0642\u0629\u060c \u062a\u062a\u0635\u0631\u0641 \u0627\u0644\u0647\u0646\u062f \u0628\u0634\u0643\u0644 \u0623\u0634\u0628\u0647 \u0628\u0627\u0644\u062f\u0648\u0644 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629.<\/p>\n\n\n\n<p>In the aggregate, respondents estimated that 20% of their company employees are road warriors; 19% are office roamers, and 15% find occasion to work from home. Typically, this relationship holds within individual countries as well, with road warriors and office roamers being more prevalent than home workers.<\/p>\n\n\n\n<p>\u062a\u0645 \u0633\u0624\u0627\u0644 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0639\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0634\u0631\u0643\u0627\u062a\u0647\u0645 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062d\u0644\u0648\u0644 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u062d\u0633\u0646\u0629 \u0644\u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644\u064a\u0646\u060c \u0645\u0639 \u0627\u0644\u0623\u062e\u0630 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 5\u060c \u062d\u064a\u062b \u064a\u0645\u062b\u0644 1 &quot;\u0644\u064a\u0633\u062a \u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0625\u0637\u0644\u0627\u0642&quot; \u06485 \u064a\u0645\u062b\u0644 &quot;\u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0644\u0644\u063a\u0627\u064a\u0629&quot;.<\/p>\n\n\n\n<p>\u0645\u0639 \u0627\u0633\u062a\u062b\u0646\u0627\u0621\u0627\u062a \u0642\u0644\u064a\u0644\u0629\u060c \u062d\u062a\u0649 \u0641\u064a \u0627\u0644\u0628\u0644\u062f\u0627\u0646 \u0627\u0644\u062a\u064a \u062a\u0643\u0648\u0646 \u0641\u064a\u0647\u0627 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644\u064a\u0646 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0634\u0631\u0643\u0629 \u0645\u0646 \u0646\u0648\u0639 \u0645\u0639\u064a\u0646 \u0645\u0646\u062e\u0641\u0636\u0629\u060c \u0623\u0639\u0637\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0623\u0648 \u0639\u0627\u0644\u064a\u0629 \u062c\u062f\u064b\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0644\u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644\u064a\u0646.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0645\u062c\u0632\u0623\u0629 \u0648\u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629 \u062a\u062d\u062f \u0645\u0646 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a <\/strong><br>\u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0628\u0634\u0643\u0644 \u0645\u062a\u0632\u0627\u064a\u062f \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u0641\u0625\u0646\u0647\u0645 \u064a\u0633\u0639\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u064a \u062a\u0645\u0643\u0646 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644. \u0644\u0642\u062f \u0637\u0644\u0628\u0646\u0627 \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0623\u0646 \u062a\u062e\u0628\u0631\u0646\u0627 \u0628\u0623\u0646\u0648\u0627\u0639 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u062d\u0627\u0644\u064a\u064b\u0627 \u0641\u064a \u0623\u0639\u0645\u0627\u0644\u0647\u0627. \u0644\u0642\u062f \u0648\u062c\u062f\u0646\u0627 \u0623\u0646:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>60% of SMBs surveyed currently use a contact center system to receive, route, queue, and respond to large volumes of phone calls, emails, faxes, and instant messages;<\/li>\n\n\n\n<li>79% of all SMBs surveyed use a traditional PBX;<\/li>\n\n\n\n<li>41% of SMBs surveyed currently use VoIP;<\/li>\n\n\n\n<li>47% of all SMBs surveyed stated that their companies utilize social networking for business activities such as sales, marketing, and recruiting; and<\/li>\n\n\n\n<li>49% of respondents cite the need for wireless internet access for work.<\/li>\n<\/ul>\n\n\n\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0625\u0646\u062c\u0627\u0632 \u0645\u0647\u0627\u0645 \u0645\u062e\u062a\u0644\u0641\u0629. \u0645\u0646 \u0628\u064a\u0646 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u062a\u064a \u0633\u0623\u0644\u0646\u0627 \u0639\u0646\u0647\u0627\u060c \u0643\u0627\u0646\u062a \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629 \u0648\u0645\u0624\u062a\u0645\u0631\u0627\u062a \u0627\u0644\u0641\u064a\u062f\u064a\u0648 \u0648\u0627\u0644\u0641\u0627\u0643\u0633 \u0647\u064a \u0627\u0644\u0623\u0643\u062b\u0631 \u0627\u0646\u062a\u0634\u0627\u0631\u064b\u0627. \u062a\u0639\u062f \u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629 \u0647\u064a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0628\u0648\u0636\u0648\u062d \u062d\u064a\u062b \u064a\u0633\u062a\u062e\u062f\u0645 73% \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629\u060c \u0628\u064a\u0646\u0645\u0627 \u064a\u0633\u062a\u062e\u062f\u0645 56% \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0639\u0642\u062f \u0645\u0624\u062a\u0645\u0631\u0627\u062a \u0627\u0644\u0641\u064a\u062f\u064a\u0648 \u0648\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0641\u0627\u0643\u0633.<\/p>\n\n\n\n<p>\u0648\u0646\u0638\u0631\u0627\u064b \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0646\u0634\u0631\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u060c \u064a\u062a\u0648\u0642\u0639 \u0627\u0644\u0645\u0631\u0621 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0641\u0639\u0627\u0644\u064a\u0646 \u0644\u0644\u063a\u0627\u064a\u0629. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0643\u0645\u0627 \u0647\u0648 \u0645\u0628\u064a\u0646 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0644\u0627 \u062a\u0632\u0627\u0644 \u0647\u0646\u0627\u0643 \u0623\u0648\u062c\u0647 \u0642\u0635\u0648\u0631 \u0643\u0628\u064a\u0631\u0629.<\/p>\n\n\n\n<p>These technologies have indeed improved the communications capabilities of these organizations. However, the proliferation of varied and fragmented communications technologies has created the need for users to contend with multiple devices, tools, and applications. Therefore, rather than improving efficiencies in communication and collaboration, these fragmented communication solutions have become a barrier to effective communication and collaboration. The need for a unified communications solution is apparent.<\/p>\n\n\n\n<p><strong><br>\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0628\u062f\u0623\u062a \u062a\u062a\u0631\u0633\u062e \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629<\/strong><br>\u062a\u0645 \u0633\u0624\u0627\u0644 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0639\u0646 \u0645\u062f\u0649 \u0645\u0639\u0631\u0641\u062a\u0647\u0645 \u0628\u0645\u0635\u0637\u0644\u062d &quot;\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629&quot;. \u0630\u0643\u0631 83% \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0623\u0646\u0647\u0645 \u0633\u0645\u0639\u0648\u0627 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 \u0639\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629.<\/p>\n\n\n\n<p>\u0648\u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u060c \u0632\u0627\u062f \u0627\u0644\u0625\u0644\u0645\u0627\u0645 \u0628\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u062d\u062c\u0645 \u0627\u0644\u0634\u0631\u0643\u0629. \u0648\u0647\u0643\u0630\u0627\u060c \u0641\u064a \u062d\u064a\u0646 \u0630\u0643\u0631 78% \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0623\u0642\u0644 \u0645\u0646 20 \u0645\u0648\u0638\u0641\u064b\u0627 \u0623\u0646\u0647\u0645 \u0633\u0645\u0639\u0648\u0627 \u0639\u0646\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644\u060c \u0628\u0644\u063a \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0636\u0645 300-400 \u0645\u0648\u0638\u0641 85%.<\/p>\n\n\n\n<p>\u0648\u0623\u0634\u0627\u0631 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0625\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0623\u0639\u0644\u0649 \u0645\u0646 \u0627\u0644\u0625\u0644\u0645\u0627\u0645 \u0628\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629. \u0643\u0627\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0641\u064a \u0627\u0644\u0628\u0631\u0627\u0632\u064a\u0644 \u0648\u0631\u0648\u0633\u064a\u0627 \u0647\u0645 \u0627\u0644\u0623\u0642\u0644 \u062f\u0631\u0627\u064a\u0629 \u0628\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629\u060c \u062d\u064a\u062b \u0630\u0643\u0631 37% \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0643\u0644 \u0628\u0644\u062f \u0623\u0646\u0647\u0645 \u0644\u0627 \u064a\u0639\u0631\u0641\u0648\u0646 \u0645\u0635\u0637\u0644\u062d &quot;\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629&quot; \u0623\u0648 \u0644\u0627 \u064a\u0639\u0631\u0641\u0648\u0646\u0647.<\/p>\n\n\n\n<p>\u0623\u0628\u0644\u063a \u0627\u0644\u0639\u0627\u0645\u0644\u0648\u0646 \u0641\u064a \u0642\u0637\u0627\u0639 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0639\u0646 \u0628\u0639\u0636 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0648\u0639\u064a\u060c \u062d\u064a\u062b \u0630\u0643\u0631 56% \u0623\u0646\u0647\u0645 \u0643\u0627\u0646\u0648\u0627 \u0625\u0645\u0627 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0647\u0630\u0627 \u0627\u0644\u0645\u0635\u0637\u0644\u062d \u0625\u0644\u0649 \u062d\u062f \u0645\u0627 \u0623\u0648 \u0625\u0644\u0649 \u062d\u062f \u0643\u0628\u064a\u0631. \u0648\u0639\u0644\u0649 \u0627\u0644\u0646\u0642\u064a\u0636 \u0645\u0646 \u0630\u0644\u0643\u060c \u0633\u062c\u0644 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0642\u0637\u0627\u0639 \u0627\u0644\u0634\u0624\u0648\u0646 \u0627\u0644\u0645\u0627\u0644\u064a\u0629 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0639\u062f\u0645 \u0627\u0644\u0625\u0644\u0645\u0627\u0645 \u0628\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629. \u0648\u0644\u064a\u0633 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0628 \u0623\u0646 \u0623\u0641\u0627\u062f \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0627\u0644\u0630\u064a\u0646 \u0644\u062f\u064a\u0647\u0645 \u0648\u0638\u0627\u0626\u0641 \u0648\u0638\u064a\u0641\u064a\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0628\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0623\u0639\u0644\u0649 \u0645\u0646 \u0627\u0644\u0625\u0644\u0645\u0627\u0645 \u0628\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629.<\/p>\n\n\n\n<p>62% of respondents were able to name at least one unified communications provider. Of those Cisco, Microsoft, and Siemens were the most frequently top of mind. Within the developed economies, <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%a3%d9%81%d8%b6%d9%84-%d8%b4%d8%b1%d9%83%d8%a9-%d8%b9%d8%a7%d9%84%d9%85%d9%8a%d8%a9-%d9%84%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%a7%d9%84%d8%b3%d9%88%d9%82-%d8%a7%d9%84%d9%83%d9%85%d9%8a%d8%a9\/\" title=\"\u0623\u0641\u0636\u0644 \u0634\u0631\u0643\u0629 \u0639\u0627\u0644\u0645\u064a\u0629 \u0644\u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0643\u0645\u064a\u0629\"  data-wpil-monitor-id=\"8827\">global providers are most frequently top<\/a> of mind. However, in the emerging economies of India, Russia, and Brazil, regional players are more frequently top of mind.<\/p>\n\n\n\n<p>\u0643\u0645\u0627 \u062a\u0645 \u0633\u0624\u0627\u0644 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0623\u064a\u0636\u064b\u0627 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0634\u0631\u0643\u0627\u062a\u0647\u0645 \u062a\u0633\u062a\u062e\u062f\u0645 \u062d\u0627\u0644\u064a\u064b\u0627 \u0645\u0646\u062a\u062c \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0648\u062d\u062f\u064b\u0627. \u0630\u0643\u0631 41% \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u0646 \u0634\u0631\u0643\u0627\u062a\u0647\u0645 \u062a\u0633\u062a\u062e\u062f\u0645 \u062d\u0627\u0644\u064a\u064b\u0627 \u0645\u0646\u062a\u062c \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0648\u062d\u062f. \u062a\u0645 \u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646 \u062d\u0635\u0648\u0644 Microsoft \u0648Siemens \u0648IBM \u0639\u0644\u0649 \u0623\u0639\u0644\u0649 \u062d\u0635\u0629 \u0628\u064a\u0646 \u0645\u0633\u062a\u062e\u062f\u0645\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646.<\/p>\n\n\n\n<p>There is a clear correlation between employee size and current utilization of UC. Further, there is a significant jump in the use of unified communications products by SMBs with more than 20 employees and, again, for SMBs with more than 300 employees. Thus, only 20% of SMBs with fewer than 20 employees currently use UC while 53% of SMBs with over 300 employees do.<\/p>\n\n\n\n<p>\u062d\u0633\u0628 \u0627\u0644\u0628\u0644\u062f\u060c \u064a\u0648\u062c\u062f \u062a\u0628\u0627\u064a\u0646 \u0643\u0628\u064a\u0631 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0627\u0644\u064a\u0648\u0645. \u0647\u0646\u0627\u0643 \u0641\u062c\u0648\u0629 \u0648\u0627\u0636\u062d\u0629 \u0628\u064a\u0646 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0641\u064a \u0627\u0644\u0647\u0646\u062f\u060c \u0648\u0631\u0648\u0633\u064a\u0627\u060c \u0648\u0627\u0644\u0628\u0631\u0627\u0632\u064a\u0644\u060c \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u0646\u0636\u062c\u0627\u064b \u0641\u064a \u0627\u0644\u0648\u0644\u0627\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0648\u0623\u0648\u0631\u0648\u0628\u0627. \u0648\u0628\u0645\u062a\u0648\u0633\u0637 53%\u060c \u0641\u0625\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0641\u064a \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u062a\u0642\u062f\u0645\u064b\u0627 \u0647\u0648 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0636\u0639\u0641 \u0630\u0644\u0643 \u0641\u064a \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629.<\/p>\n\n\n\n<p>\u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0631\u0627\u0633\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u062d\u0633\u0628 \u0627\u0644\u0642\u0637\u0627\u0639\u0627\u062a\u060c \u062a\u0638\u0647\u0631 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0643\u0635\u0646\u0627\u0639\u0629 \u062a\u062a\u0645\u062a\u0639 \u0628\u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062d\u0627\u0644\u064a \u0645\u0639 55% \u0645\u0646 \u062a\u0644\u0643 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629. \u0623\u0628\u0644\u063a\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0639\u0646 \u0623\u0642\u0644 \u0631\u0642\u0645 \u0639\u0646\u062f 27%.<\/p>\n\n\n\n<p>\u062a\u062f\u0631\u0643 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0641\u0627\u0626\u062f\u0629 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0648\u0647\u064a \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646. \u064a\u0643\u062a\u0633\u0628 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0632\u062e\u0645\u064b\u0627 \u0628\u064a\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u060c \u0625\u0644\u0627 \u0623\u0646 \u062d\u0648\u0627\u0644\u064a 60% \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0644\u0627 \u062a\u0633\u062a\u062e\u062f\u0645 \u062d\u0627\u0644\u064a\u064b\u0627 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629. \u0648\u0647\u0630\u0627 \u064a\u0645\u062b\u0644 \u0641\u0631\u0635\u0629 \u0646\u0645\u0648 \u0643\u0628\u064a\u0631\u0629 \u0644\u0627\u062e\u062a\u0631\u0627\u0642 \u062c\u0627\u0645\u0639\u0629 \u0643\u0627\u0644\u064a\u0641\u0648\u0631\u0646\u064a\u0627.<\/p>\n\n\n\n<p><span style=\"font-size: 200%;\">\u0627\u0644\u0627\u0633\u062a\u0646\u062a\u0627\u062c\u0627\u062a<\/span><\/p>\n\n\n\n<p>\u062a\u0646\u062a\u0634\u0631 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0632\u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0628\u064a\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629. \u0641\u064a \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u060c \u0642\u0627\u0644 70% \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0623\u0646\u0647\u0645 \u0639\u0627\u0646\u0648\u0627 \u0645\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0627\u0644\u062e\u0645\u0633. \u0648\u0630\u0643\u0631 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 \u0623\u0646\u0647\u0645 \u064a\u0642\u0636\u0648\u0646\u060c \u0641\u064a \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u060c \u0645\u0627 \u0645\u062c\u0645\u0648\u0639\u0647 17.5 \u0633\u0627\u0639\u0629 \u0623\u0633\u0628\u0648\u0639\u064a\u064b\u0627 \u0641\u064a \u0645\u062e\u0627\u0637\u0628\u062a\u0647\u0645.<\/p>\n\n\n\n<p>\u064a\u0639\u062a\u0628\u0631 \u0623\u0644\u0645 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0643\u0644\u0641\u064b\u0627 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629. \u0642\u062f\u0631\u062a \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062a\u0631\u0627\u0643\u0645\u064a\u0629 \u0644\u0644\u0648\u0636\u0639 \u0627\u0644\u0631\u0627\u0647\u0646 \u0628\u0633\u0628\u0628 \u062e\u0633\u0627\u0626\u0631 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0646\u0627\u062a\u062c\u0629 \u0639\u0646 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0628\u0645\u0628\u0644\u063a $26,041 \u0644\u0643\u0644 \u0639\u0627\u0645\u0644 \u0645\u0639\u0631\u0641\u0629 \u0633\u0646\u0648\u064a\u064b\u0627.<\/p>\n\n\n\n<p>Further, the respondents estimated that an average of 20% of all employees within their companies similarly experience these pain points. Given this, the cost of the status quo for an SMB would amount to $5,246 per year per employee, assuming that 100% of the time reported addressing these issues is unproductive. Thus, for example, an SMB with 100 employees could be leaking a staggering $524,569 annually as a result of inefficiencies in communication.<\/p>\n\n\n\n<p>Addressing communications inefficiencies is a high priority for SMBs. Overall, 41% of respondents stated that having a system to reduce the time spent addressing all of these pain points is a very high priority for their businesses. Even in countries and verticals where the time spent per week addressing these pain points and the resultant costs of the status quo are relatively low, the priority for a solution is high.<\/p>\n\n\n\n<p>\u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0639\u062f\u062f \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u060c \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u062a\u0642\u0648\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0628\u062a\u0639\u064a\u064a\u0646 \u0623\u0648\u0644\u0648\u064a\u0629 \u0623\u0643\u0628\u0631 \u0644\u062d\u0644 \u0623\u0648\u062c\u0647 \u0627\u0644\u0642\u0635\u0648\u0631 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a. \u0648\u0647\u0630\u0627 \u0623\u0645\u0631 \u0645\u0646\u0637\u0642\u064a \u0644\u0623\u0646 \u0641\u0627\u0626\u062f\u0629 \u062d\u0644\u0648\u0644 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\u0641\u064a\u0647\u0627 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644\u064a\u0646 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0634\u0631\u0643\u0629 \u0645\u0646 \u0646\u0648\u0639 \u0645\u0639\u064a\u0646 \u0645\u0646\u062e\u0641\u0636\u0629\u060c \u0623\u0639\u0637\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0623\u0648\u0644\u0648\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0623\u0648 \u0639\u0627\u0644\u064a\u0629 \u062c\u062f\u064b\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0644\u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0642\u0644\u064a\u0646.<\/p>\n\n\n\n<p>\u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0628\u0634\u0643\u0644 \u0645\u062a\u0632\u0627\u064a\u062f \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631. \u0623\u062f\u0649 \u0646\u0634\u0631 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0644\u062f\u0649 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 \u0627\u0646\u062a\u0634\u0627\u0631 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629 \u0648\u0627\u0644\u0645\u062c\u0632\u0623\u0629 \u0642\u062f \u062e\u0644\u0642 \u062d\u0627\u062c\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0623\u062c\u0647\u0632\u0629 \u0648\u0623\u062f\u0648\u0627\u062a \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0623\u0648\u062c\u0647 \u0627\u0644\u0642\u0635\u0648\u0631 \u0627\u0644\u0643\u0628\u064a\u0631\u0629 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a. \u0625\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062d\u0644 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0648\u062d\u062f \u0648\u0627\u0636\u062d\u0629.<\/p>\n\n\n\n<p>\u062a\u062a\u062c\u0630\u0631 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u062f\u0627\u062e\u0644 \u0642\u0637\u0627\u0639 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629. \u062a\u062f\u0631\u0643 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0641\u0627\u0626\u062f\u0629 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0648\u0647\u064a \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646.<\/p>\n\n\n\n<p>Usage of UC products is gaining traction among SMBs, however, nearly 60% of SMBs do not currently employ a UC solution. This represents significant growth opportunity for UC penetration.<\/p>\n\n\n\n<p><span style=\"font-size: 200%;\">\u062d\u0648\u0644 SIS \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u0644\u0623\u0628\u062d\u0627\u062b<\/span><\/p>\n\n\n\n<p>\u0633\u064a\u0633 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%aa%d8%ba%d8%b7%d9%8a%d8%a9\/%d8%a7%d9%84%d8%a3%d9%85%d8%b1%d9%8a%d9%83%d8%aa%d9%8a%d9%86\/%d8%aa%d8%ba%d8%b7%d9%8a%d8%a9-%d8%a7%d9%84%d9%88%d9%84%d8%a7%d9%8a%d8%a7%d8%aa-%d8%a7%d9%84%d9%85%d8%aa%d8%ad%d8%af%d8%a9-%d8%a7%d9%84%d8%a3%d9%85%d8%b1%d9%8a%d9%83%d9%8a%d8%a9\/%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%a7%d9%84%d8%b3%d9%88%d9%82-%d9%81%d9%8a-%d9%88%d9%84%d8%a7%d9%8a%d8%a9-%d8%aa%d9%8a%d9%86%d9%8a%d8%b3%d9%8a\/\" title=\"\u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0633\u0648\u0642 \u0641\u064a \u0648\u0644\u0627\u064a\u0629 \u062a\u064a\u0646\u064a\u0633\u064a\"  data-wpil-monitor-id=\"6179\">Research is a global research firm specializing in market<\/a> research and market intelligence. Established in 1982, the <a href=\"https:\/\/www.sisinternational.com\/ar\/sis-global-coverage\/\" title=\"sis global coverage\"  data-wpil-monitor-id=\"6587\">SIS global coverage<\/a> spans over 120 countries in Europe, North America, Latin America, Asia and the Middle East.<\/p>\n\n\n\n<p>Our core competency lies in the strategic analysis of global trends, market segmentation and <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%a7%d9%84%d9%86%d8%b8%d8%b1-%d9%81%d9%8a-%d8%a7%d9%84%d8%b4%d8%b1%d9%82-%d8%a7%d9%84%d8%a3%d9%88%d8%b3%d8%b7-%d9%84%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%a7%d9%84%d8%b3%d9%88%d9%82\/\" title=\"\u0623\u0628\u062d\u0627\u062b \u062f\u062e\u0648\u0644 \u0627\u0644\u0633\u0648\u0642 \u0641\u064a \u0627\u0644\u0634\u0631\u0642 \u0627\u0644\u0623\u0648\u0633\u0637\"  data-wpil-monitor-id=\"8821\">emerging<\/a> markets opportunities. Our sector coverage includes B2B, Consumer, Pharmaceuticals, Technology, Transportation, and the Service and Education sector.<\/p>\n\n\n\n<p><span style=\"font-size: 200%;\">\u062d\u0648\u0644 \u0634\u0631\u0643\u0629 \u0633\u064a\u0645\u0646\u0632 \u0644\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u064a\u0629<\/span><\/p>\n\n\n\n<p>Siemens Enterprise Communications is a joint venture between the private equity firm The Gores Group, a leading private equity firm, and Siemens AG. The joint venture incorporates Siemens Enterprise Communications GmbH &amp; Co. KG, its worldwide affiliates, and the businesses of Enterasys Networks and SER Solutions, creating a new leader in enterprise communications &#8211; strong in unified communications, contact centers and secure networks. More than 14,000 employees worldwide follow an Open Communications approach, providing enterprise communications and data networking solutions for enterprises of all sizes. This enables business processes to be more productive, faster, and more <a href=\"https:\/\/www.sisinternational.com\/ar\/%d8%ae%d8%a8%d8%b1%d8%a9\/%d8%a7%d9%84%d8%b5%d9%86%d8%a7%d8%b9%d8%a7%d8%aa\/%d8%a3%d8%a8%d8%ad%d8%a7%d8%ab-%d8%b3%d9%88%d9%82-%d8%a3%d9%85%d9%86-%d8%a7%d9%84%d8%b4%d8%a8%d9%83%d8%a7%d8%aa\/\" title=\"\u0623\u0628\u062d\u0627\u062b \u0633\u0648\u0642 \u0623\u0645\u0646 \u0627\u0644\u0634\u0628\u0643\u0627\u062a\"  data-wpil-monitor-id=\"8825\">secure within any network<\/a> or information technology infrastructure. In fiscal 2007 Siemens Enterprise Communications generated revenues of approximately 3.2 billion Euros.<\/p>\n\n\n\n<p>\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062d\u0648\u0644 \u0634\u0631\u0643\u0629 Siemens Enterprise Communications\u060c \u064a\u0631\u062c\u0649 \u0632\u064a\u0627\u0631\u0629 www.siemens.com\/open<\/p>\n\n\n\n<p><span style=\"font-size: 200%;\">\u062d\u0648\u0644 \u0645\u0643\u062a\u0628 \u0623\u0648\u0628\u0646 \u0633\u0643\u064a\u0628<\/span><\/p>\n\n\n\n<p>OpenScape Office is a unified communications application suite built from the ground, up to address the problems of needless communication costs, overload, and latency for small and medium-sized businesses.<\/p>\n\n\n\n<p>SMBs using OpenScape Office show dramatic savings in the areas of third-party conferencing services, mobile phone service fees, and travel costs. In the areas of business agility, faster decision-making, and task execution result in accelerated customer response times, sales cycles, and time-to-market. Improvement in just one of these areas can mean increased revenues and a clear competitive advantage for SMBs of all sizes in any industry.<\/p>\n\n\n\n<p>What makes OpenScape Office unique is its cost-saving advantages through UC, intuitive user interfaces, easy integration with existing business applications like Microsoft Outlook, and tailored contact center specifically designed for SMBs.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0623\u0646 \u062a\u0639\u0632\u0632 \u0623\u062f\u0627\u0621 \u0634\u0631\u0643\u062a\u0643 \u0648\u0625\u0646\u062a\u0627\u062c\u064a\u062a\u0647\u0627.<\/p>","protected":false},"author":1,"featured_media":62541,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[295],"tags":[],"class_list":["post-12077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-b2b","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"_links":{"self":[{"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/posts\/12077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/comments?post=12077"}],"version-history":[{"count":7,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/posts\/12077\/revisions"}],"predecessor-version":[{"id":81481,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/posts\/12077\/revisions\/81481"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/media\/62541"}],"wp:attachment":[{"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/media?parent=12077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/categories?post=12077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sisinternational.com\/ar\/wp-json\/wp\/v2\/tags?post=12077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}